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My Journey and My Trip have disappeared off my rail planner app
I added a journey and my trip to my rail planner app on Iphone 11. It still shows both of our passes. I duplicated information for my husband and also says we have booked the four days of travel but all information pertaining to my journey and my trip has dropped off and disappeared. I have seat reservations already for the trips that said I required reservations but it does not list my journey or my trip for either of us. This is really distressful can anyone help me. nz
Journey from Amsterdam to Zurich
We are planning to travel on the overnight train from Amsterdam to Zurich on the 9th August. I would like to reserve seats but it says ‘no seat reservation required, you can buy a seat reservation if you like but it’s not required’. How do we reserve a seat? When you click on the message, nothing happens.
Paris Airport to Basel?
Hello!I am new to this forum and new to the European Rail System. I will be traveling with my husband and son to Europe in June for a month. I will have plenty of questions to come, but my first is this. We have purchased Global Passes 1st class. We arrive in Paris at 6:10am and need to go straight to Basel the same day. When I look on the Rail Planner app, I cannot seem to find a train departing from Charles de Gaulle 2 - TGV, which as far as I can tell is where we need to leave from. Can anyone advise me if there is a train that will take us from the airport to Basel?Thanks so much for any help!Meghan
First time interailer need some help!
Hi we’re first time interailers and it’s been recommended to us that we travel to Salerno from Naples Airport rather than Sorrento as the train networks are much better. We’re just wondering if this is the best idea and the best way of transport getting from Naples Airport to Salerno.If we do stay in Salerno and decide to go to Pompeii one day by train how would we know if our interail pass covers this journey or would we have to pay separately from the pass?
Traveling with elderly parents that use mobility scooters
Hello everyone, my wife and I, along with my elderly parents will be traveling to Europe in late March - Early April arriving via a Cruise Ship. We plan on staying in Barcelona for 2 days and then taking the train up to Paris and staying there for 4 days. My question is can you take mobility scooters on the train from Barcelona to Paris? Also is it feasible to use the local metro to get around with the scooters as well? My parents are 91 and 87 respectively and walking any distance can be difficult for them. Thanks Jerry
From Switzerland to Milano
I made a seatreservation from Basel to Chiasso. This train, the EC151, goes to Milan. That's the city where We have to go. But a reservation from Chiasso to Milan is impossible when ik look at the trainorganisations ÖBB, DB and NS international. How do I solve this problem? It's the same train so We can stay in the train. Or what can We do?The day of travelling is 27th of July.
Not possible to book seat reservations on ICE to NL
Hello,In the period that a seat reservation is mandatory for travel on ICE to and from the Netherlands I am not able to make a seat reservation through bahn.de and obb. This seems like a technical fault, since I am able to book a regular ticket including a seat reservation for the same journeys. This problem holds for all ICE services to and from the Netherlands from 17 June to mid August. I am also able to make seat reservations before and after the period that a reservation is mandatory, so it seems like a specific error during the period that seat reservations are mandatory.Hopefully, it is soon possible to make seat reservations only for journeys on ICE to and from Amsterdam this summer.Thank you in advance,
Met de trein naar Gallicië
Wij hebben een huisje in de buurt van Tomiño en Tui, Galicië Spanje. We zijn steeds met het vliegtuig gereisd naar Porto en huurden daar een auto. De laatste keer hebben we met onze eigen auto gereisd en dat is ons ook goed bevallen. De consequentie is dat we wel op enkele dagen reistijd heen en terug moeten rekenen ca. 2x 2500 km. We onderzoeken nu de mogelijkheid om met de trein te reizen. We stuiten daarbij direct op enkele bezwaren. De vele keren overstappen met bagage (met name in Parijs); het lijkt erop dat je met de trein alleen via Barcelona kan reizen (dat is een behoorlijk omweg); geschikte steden om met te trein naar toe te reizen zijn voor ons Ourense, Vigo, Santiago de Compostella. Het gemakkelijkste zou dan zijn om via SAN Sebastián, Bilbao en/of Pamplona en Leon te reizen. Dat lijkt allemaal niet mogelijk volgens de planner. Kunt u ons adviseren over de meest efficiënte en praktische manier om zo dicht bij onze bestemming te komen. We zijn beiden senioren 60+ en het slep
Please Help a couple of Aussie Travellers
Hello All I'm not sure if this is the right spot to ask but hoping you could all help me out with some questions that I have or if there might be a different group that I could ask. My partner and I are coming over for a 6 week Europe holiday and I'm wondering what is the best way to get around. I've been looking on the EU Rail website and each time I look at it I get more and more confused. My partner has family in Scotland so we were thinking of basing ourselves there and then doing Europre and flying back and going again. Could anyone please advise me what the best thing to do is as I dont have much of an idea.Thank you Daniel
travel days and usage of it within 1 month signification
I have bought a eurail global mobile pass for 7 days in 1 month, for 3 persons. I am just confused about the travel days. Please let me know whether I can use this pass on any 7 days as per my choice within 1 month or the days are consecutive because if the days are consecutive then it does not make any sense to buy the ticket as it will not be possible for a person to travel all days. And my 2nd question is what is the travel day and what time will it start how will i plan my trip with these travel days/ My last query is about this 1 month. is this 1 month signify 30 days from the starting day or it is restricted in that particular month when the travel starts. If a person buys a mobile pass for 7 days in 1 month and he activates his first journey on 26th of april then will the pass lapse on 30th april or it will end in 25th may.
Hello,I'm trying to organise a tour of France (with a possible trip to Barcelona) in March from Berlin (where I live). There are many things I don't understand.1) If I only want to go to France from Berlin, can I take a "One Country Pass"?2) Does my trip to the first destination in France count as a travel day?3) If I want to do a day trip from one place, e.g. go to Bordeaux from Paris for the day, can I plan a return trip?4) Some destinations do not exist on the tripplanner-map (e.g. Brest in Brittany), does this mean that it is not possible to book a ticket for this destination?Thank you for your help!
Interrail email contact - real person
Hi everyone! Hope you had a few good holidays. I was wondering if anyone knows any direct email address for customer support?All I can seem to find on their pages is chatbots.. Any one of you have any experience trying to get a deadline postpone for your pass activation?Had some personal issues come up just before i wanted to start travelling which means I have to postpone the trip - and the deadline is on 14th of April. Many thanks and wish you a good day,
Add journey and traveller
I can not add my journey or a traveller. When i add a journey, it says i just have to add the traveller (myself). When i do that, it says i have to add a journey. and so on…I don`t know what to do..All my journeys i tried to create are cancelled (it says they are already done?)
Florence to Pisa
I’m planning on adding a stop to Pisa but using alternative transport instead of the interrail pass so it doesn’t use up one of my travel days. I want a one way ticket to Pisa from Florence. I’ve looked into flix bus but the pick up stop is very far away from where I’ll be staying. Are there trains which will take me there instead and do these have to be booked in advance. thanks.
Bedding/sheets in Scandinavia
Hi, this is my first post and we are travelling tomorrow. Eventually on this trip we plan to visit Denmark, Sweden, Finland and Norway. I have seen some places .. hostels and Airbnb … charge for sheets and towels. We are taking towels but wonder if it is necessary to take sheets? Are they expensive to hire ? We are getting very short of space in luggage!
Reservations not showing in Reservations Overview on website
Hi,I usually book my reservations through the interrail website and can see them in the Reservation Overview page. However none of the reservations I’ve booked over the last few days show in my reservations overview.I’ve received the actual tickets by email, so they have been processed, but because they are not shown in the overview on the website I can’t cancel any if I need to do so.Any advice gratefully received! Thanks very much,Simeon
HELP - IPHONE STOLEN
Hey, My phone got stolen this thursday which had my TWO mobile pass activated on it. I’m set to travel but I’m unable to activate my TWO pass on a new device. I have used two methods of contact on the website but the bot doesn’t understand my questions !! . I’m worried that I won’t get a reply and sort out my pass before my travel start. Please can anyone provide any help or advice on how to get back my pass ? For information, I got 2 pass for my friend and me on the same email address and there are paid with the samed credit card. I have the billing confirmation. We had already booked our trip to Vienna ! HELP PLEASE
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