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elliejanelFull steam ahead

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Florence to Pisa

I’m planning on adding a stop to Pisa but using alternative transport instead of the interrail pass so it doesn’t use up one of my travel days. I want a one way ticket to Pisa from Florence. I’ve looked into flix bus but the pick up stop is very far away from where I’ll be staying. Are there trains which will take me there instead and do these have to be booked in advance. thanks.

2 months ago

Alfred TanRail rookie

posted in Ask a question

Eurail pass for Italy and Switzerland

Hi,I’m Singapore and we will be spending days in Italy and Swiss. do I need a Global Pass? Or just book a 4 days pass for one month?

28 days ago

amber222Rail rookie

asked in Ask a question

Rail Planner App, journey not showing for Italy

Hi, just wondering how far in advance the trains are planned and how set in stone it is? For example, I’m looking at going from Interlaken at about 8am to Milan from 11am - 3pm and then off to Rome after that on the same day (about 4 hours on each train if you book in May), but it will not show this same thing when looking at the dates in late June and July. Sometimes it does not come up at all, other times it may say 13 hours? Does anyone know why this is? Will this route not be available if I travel in summer?

1 month ago

Silvester VajdaNew aboard

asked in Ask a question

cancel, fee back

Hy im Silvester Vajda, I bought an interrail tiquet an avrile.2022. Last week I had a serious accident. I could not travell now. I would like to get back the fees. my reservation number is IN30505712.Thank you, Sincerely,Silvester Vajda, Email: vsilvester1@gmail.com

3 months ago

NykiRail rookie

asked in Ask a question

loweezy98New aboard

asked in Ask a question

Newbie question: no train schedules shown after Dec 10 - Lisbon to Madrid

We will be visiting our daughter who is studying abroad. My husband and I bought global passes and are trying to get from Lisbon to Madrid on December 13. However, I am never able to see any trains scheduled after December 10. Why is that? This is stressing me out, as I like to have my plans in place. Thanks for a response.

4 months ago

SuttonhannoverKeeps calm and carries on

asked in Ask a question

Using mobile app: 2 questions

Hi, my wife and I will be Eurailing in Germany, Italy, and Switzerland in mid-May. From what I read, I don’t trust the Eurail mobile site/app to make seat reservations. Can that be done by, say, the German Rail site and do I need to input that info into the mobile pass? I don’t plan on activating the pass until we get to Frankfurt airport. Secondly, I won’t have a SIM card for the first couple of days so how can a conductor read a QR code. I’m beginning to regret buying the mobile version. Scott

9 days ago

NishiRail rookie

asked in Ask a question

Eurostar cancelled, can't rebook online, customer centre closed help please

Our Eurostar train has been cancelled for Tuesday 28th March. We can't reschedule for that day online as their website is down and as it's the weekend, the Customer Helpline is closed. We have reservations. Can we deactivate this journey in our planner and rebook another train on that day via rail planner without loosing our reservation money (appreciate that we may have to have other seats). We are desperate as we already have accomodation booked in Paris (non-refundable)

4 days ago

Danielle87Rail rookie

asked in Ask a question

Travel day used unintentionally

Hi, I’ve sent an email to customer service but not sure if they reply quickly enough. Is there a contact number?I boarded my train for Bratislava from Krakow an hour ago which I have a separate train ticket for to my pass. But stupidly I also added it to my pass so I had the time schedule easily accessible but now it’s activated a day that I didn’t need - I immediately took this journey off my plan but it didn’t give me the day of travel back. I’m having a huge panic now that I won’t have enough days left for when I actually need them :( I’ve seen that a few people have had something similar happen and onlycustomer service can intervene. Does anyone have any other way of reaching them other that email. I have a severe anxiety and really wishing I had just wrote the time down on my hand instead. Feeling really stupid now. Thank you in advance!

2 months ago

Zuzana Veselá KomínkováRail rookie

asked in Ask a question

Interrail pass Italy for travelling between Napoli and Pompeii

Hello, I would like to ask you. I would like to go: Day 1 - rome - florence - romeDay 2 - rome - napoli - pompei - napoli - rome Is it possible to use interrail pass from napoli to pompei? Is it nescessary to reserve a seat? Is there any chance high-speed trains will be full? Thank you

8 days ago

Christiane SeitzRail rookie

asked in Ask a question

Seat reservation availability information via Interrail before booking a pass?

Hi all,I only want to buy the Interrail pass, if there are available seat reservations for a specific connection.But I can’t see the availability without having a pass no.Is that really the case or have I just not found the right place yet?I only see the prices for the connection but not the availability.And I would need 5 seats. 😬Thanks in advance

21 days ago

RickySNew aboard

asked in Ask a question

Discount on Global Pass?

Will this year a discount on global pass?

1 month ago

CS_TravelerNew aboard

asked in Ask a question

Seat reservation TGV to Belgium. SNCF does not list non-French destinations.

I have booked a ticket in the eurail app for Lille (France) to Brussels (Belgium).The app says I need a seat reservation, but I am not able to make a seat reservation with a destination outside of france. You have to use the SNCF (French nat. train service) web site or app for the TGV trains, however this app won’t let you reserve seats for trains that exit France.

1 month ago

TymawaNew aboard

asked in Ask a question

Activation date and travel starting day

Hi travelers, I have an urgent question. I bought a two months mobile pass on may the 10th 2022, during the sale (50%). The pass has to be activated within 11 months, so latest the 9th of april 2023. Can I travel from that day on? That means can I travel in april and in may 2023? Or do I have to travel within the 11 months, before the 9th of april? thanks for informing me!

1 month ago

Iswadi ZainuddinRail rookie

asked in Ask a question

Train cancellation, reservation already being made

Hi all,I received email from SNCF on the cancellation of train from Paris Gare De Lyon to Basel SBB. The issue is SNCF suggested to contact the "original selling point" for reschedule or refund and in this case, i had my seat reservation from eurail. Question:1. Can i get refund or reshedule the existing seat reservation?2. If yes, what is the process and who should I contact? For both reschedule and refund?Thank you.

3 months ago

Huanming.luRight on track

asked in Ask a question

Global Pass for bus from Spiez,Bahnhof to Interlaken West

Hello, May I use Global Rail Pass from Spiez,Bahnhof to Interlaken West ?System shown on “Not in Pass network” Thank You

13 days ago

Maureen CooneyKeeps calm and carries on

posted in Ask a question

Swiss pass and Eurail Global Pass

Hi I have a couple of questions and would be grateful for any advice: On 9 May I will be travelling around Italy - Cinque Terre 5 days, Milan to Dolomites and back then crossing from Milan into Switzerland. On 29 May, I am training from Milan to Lucerne for one night (30th May). I will go up to Mt Pilatus. Bern for 3 nights (31,1,2 June), walking, visiting museums. I intend training on one of my Bern base days, to Grindelwald to do Junfraujoch, then back to Bern. I will then train out of Switzerland (3 June) to Aix en Provence in France. I will stay in France until 27 June (but for 12 days I will be doing a course and not using any trains) - so my questions are: 1. is this cost effective to purchase a Swiss pass for the above Switzerland section, as I will be holding a Eurail pass during this time. 2. When catching a train from Milan to Lucerne, is this a Eurail pass day, or a Swiss pass day? Grateful for guidance

2 months ago

Jack FullerNew aboard

asked in Ask a question

Interrail or Eurail for UK citizens/residents

I married a Romanian woman two years ago, and we live in Edinburgh. Unlike the English, Scotland voted against Brexit. Now we would like to visit several cities in the EU and are uncertain about the rules. As a Romanian national, my wife is free to travel using Interrail. I am not. It seems I have to use EU rail.My questions are: Can we take the same train together, given that we are a couple resident in the UK.? Or do the rules require we both travel by the non-EU members’ mode of travel, using Eurail? We would appreciate any advice we can get to clarify our situation.I am 67 years old. My partner is 58.Can you help?Jack FullerEmail:j.xxxxxxxxxgmail.com (removed by moderator due to privacy matters)(Edinburgh, Scotland, UK)

28 days ago

Susan WRail rookie

asked in Ask a question

How do I register a paper pass on the website?

Hello there I have purchased a paper pass and am having trouble adding it to my account on the website. Any help with this would be really appreciated! Best regards Susan

3 months ago

MariteKeeps calm and carries on

asked in Ask a question

Terminologie Inbound/Outbound

J ai un flexi 15 jours sur 2 mois. Les 2 jours entrant et sortants sont ils compris dans les 15 jours et si oui donc doivent ils être notes comme des jours de voyage

2 months ago

TiepRail rookie

asked in Ask a question

Met de trein naar Gallicië

Wij hebben een huisje in de buurt van Tomiño en Tui, Galicië Spanje. We zijn steeds met het vliegtuig gereisd naar Porto en huurden daar een auto. De laatste keer hebben we met onze eigen auto gereisd en dat is ons ook goed bevallen. De consequentie is dat we wel op enkele dagen reistijd heen en terug moeten rekenen ca. 2x 2500 km. We onderzoeken nu de mogelijkheid om met de trein te reizen. We stuiten daarbij direct op enkele bezwaren. De vele keren overstappen met bagage (met name in Parijs); het lijkt erop dat je met de trein alleen via Barcelona kan reizen (dat is een behoorlijk omweg); geschikte steden om met te trein naar toe te reizen zijn voor ons Ourense, Vigo, Santiago de Compostella. Het gemakkelijkste zou dan zijn om via SAN Sebastián, Bilbao en/of Pamplona en Leon te reizen. Dat lijkt allemaal niet mogelijk volgens de planner. Kunt u ons adviseren over de meest efficiënte en praktische manier om zo dicht bij onze bestemming te komen. We zijn beiden senioren 60+ en het slep

2 months ago

crossevFull steam ahead

asked in Ask a question

How exactly do I book the Bernina express

I can’t figure our how to book the Bernina Express using the App or the website. We are going from Zurich to Milan and we want to use the Bernina Express as part of that travel. When I put this in using the App I get all the various trains that go from Zurich to Milan. I then tried looking based on each segment i.e.,, Zurich to Chur; Chur to Tirano; and Tirano to Milan. However when I look at Chur to Tirano (the Bernina Express route) I get various train options and I don’t know which one is the Bernina Express. Any help would be appreciated.

1 month ago

DanfamRight on track

asked in Ask a question

Activation Date for Global Pass

Hi. I’m sure this question has been answered hundreds of times but I’m still a tadge confused. I have a 2 month pass and it says on the App that it has to be activated at the latest by 9th April 2023. Does this mean that I can input a 9th April Activation date (with all journeys taking place between 0001 on the 9th April to 2359 on 8th June ) or do I have to activate the pass on the 8th April by 2359 and complete all journeys by 2359 on 8th June.

3 months ago

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