Hi, I have a problem about my pass. The duration of my pass is from 23 December 2022 until 22 January 2023, but today is 02 January 2023 and it shows that my pass is expired so I can’t add any new travel day. Is there any way to fix this? I’ve contacted the customer service, but I didn’t get any reply yet and I am traveling today. Thank you.
Best answer by rvdborgtView original
They answered the mail and solved the issue, but still, I had to buy regular tickets =/
Keep the ticket and request a refund from customer service.