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Transfer pass to new device

  • 28 June 2022
  • 5 replies
  • 109 views
George Barber

I am currently stuck in Barcelona station. My pass is on my old phone which stopped working this morning. I have my new phone on me. Someone please tell me there's a quick process to do this? Eurail has no live chats or numbers.

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Best answer by AnnaB 28 June 2022, 10:03

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seewulf
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@Felipe.iturrieta  @Nanja @Marion  @Leo 

Quite urgent assistence needed 

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
A
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Userlevel 7
Badge +9

The pass is connected to the phone and only Customer Support can disconnect the pass from your old phone. Only then can you connect your pass to the new phone.

You should immediately contact Customer Support through this form. Customer Support is overloaded with requests so you need to clearly write that you will be travelling today and that you can't start your travel without help, so that Customer Support can prioritise your request correctly. Please also write your pass number in the request. The pass number is in your confirmation email and in your Interrail/Eurail account.

https://eurail.zendesk.com/hc/en-001/requests/new

 

 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
George Barber

The pass is connected to the phone and only Customer Support can disconnect the pass from your old phone. Only then can you connect your pass to the new phone.

You should immediately contact Customer Support through this form. Customer Support is overloaded with requests so you need to clearly write that you will be travelling today and that you can't start your travel without help, so that Customer Support can prioritise your request correctly. Please also write your pass number in the request. The pass number is in your confirmation email and in your Interrail/Eurail account.

https://eurail.zendesk.com/hc/en-001/requests/new

 

 

I have done so. However this is an urgent issue as I am stuck in Barcelona sants right now. I can't wait 48 hours for a reply.

A
Rank
Userlevel 7
Badge +9

I have done so. However this is an urgent issue as I am stuck in Barcelona sants right now. I can't wait 48 hours for a reply.

They will respond quickly if you indicated that you are currently travelling.

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
George Barber

They were very quick. I have the pass on my new phone 🙂

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