App says No Internet

  • 5 January 2022
  • 1 reply

Hello. I have an urgent question/issue. My Eurail app keeps saying that "It looks like you are offline. Go online to see your passes", when I try to view my pass (QR code). The internet on my phone is working fine (both WiFi and mobile data). I have restarted the app, restarted my phone, disabled the app and enabled it, but still getting the same error when trying to access my pass. Can anyone help?


Best answer by rvdborgt 5 January 2022, 16:32

View original

1 reply

Userlevel 7
Badge +5

I haven't experienced this myself. The best is to contact customer service. Also check if you have the latest app version.