my friend is travelling with me but her phone broke and she is now trying to open her rail planner app on her new phone but it won’t let her as it is still open on her broken phone. We have submitted community support requests but need urgent help as we are travelling via eurail in 3 days don’t have any other way to get from Lille to Amsterdam, or enough money. her oder number is IN30569800
Best answer by Angelo
View original
+10
Hi get asap in touch with customer service via this:
Submit a request – Eurail Knowledge Base
Write a Direct Message to @Interrail on Social Media
Write an email to customerservice@interrail.eu
If their help will get too late, try to ask train staff before boarding the train if it is ok in your situation to get on the train.
thank you Angelo! customer services got back to us straight away and we’ve managed to get it sorted! thank you for your help :)
+10
You’re welcome, have a nice trip!
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.