Does anybody know how I can contact customer service? I got a new phone one day before travel and so attempted to contact interrail to get my pass switched to my new device. They took 2 days to respond to me (which was ridiculous given my entire trip was only 4 days and needed my pass immediately) and still did not give a clear answer of how to do so. Thankfully I had a screenshot of my pass and planned journeys which got me through the first few days of my trip. However, I was charged €86 by Trenitalia on one of my journeys due to them not accepting the screenshot of my pass, email confirmation and seat reservation I had already booked- as a result of me not having my pass on my new phone as interrail had failed to help me. This journey should have been included on my pass and I had paid for a seat reservation. I strongly believe this is interrails fault for the lack of communication meaning I could not add my mobile pass to my new device. Is there any way I can contact interrail about this and get a refund for the ticket which I shouldn’t have had to buy?
Best answer by Annie.View original