Entered the wrong start date and haven’t used the pass.

  • 22 September 2022
  • 1 reply

Hi all,

I purchased the 15 continuous days pass on Mobile. I wanted to check the train times and availability but just as a simulation but ended up entering the start date for the 17th of September! I only realised this now but I only wanted to use it next year :( I just assumed we had 11 months and it would just activate once I used it.


I don’t want to lose the entire pass because I was really looking forward to it. I haven’t used it at all except for entering the dates and now I only have 10 days left. 


Can someone help me out? 


Best answer by AnnaB 22 September 2022, 17:08

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Only Customer Support can help you with this. You can contact them through the form below.