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Haven't got my pass

K

I ordered the 50% off pass for the 50 year anniversary - money has been paid and I’ve got a confirmation code but my actual ticket never arrived. I reached out to support and their phone didn’t work, and so tweeted them only to find that it was a different interrailing company offering it. 
 

emailed support and they’ve just said ‘we’re busy processing things’ but it’s been a week and I’ve now not heard from them for a few days. Am meant to be starting interrailing next week but how can I without the pass! Beginning to panic that it’s a scam somehow. 
 

has anyone got any suggestions/ had this issue? 

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Best answer by seewulf 21 May 2022, 14:02

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A
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Userlevel 7
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Did you order a paper pass or a mobile pass?

Where did you buy it?

What is the status on your order in your Interrail account?

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
seewulf
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Userlevel 7
Badge +14

If you bought a mobile pass you just have to activate your pass within the Railplanner with your booking code (from your mail) and the traveler details.

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
Jaki102
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Yes…I received a confirmation code for global pass. It’s useless on this site. It’s loaded in my rail planner app…..I’ve filed a complaint and chargeback so I can get my pass from a reputable place instead 

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