Eurail & Interrail Passes
Your go-to platform for discussing everything related to our Passes and its additional services
- 4,404 Topics
- 16,705 Replies
Exchange of 2020 global pass
Dear Interrail Team,I have requested an exchange of my 2020 global pass after my journey was interrupted due to covid measures in spring last year. Following your advice I asked for exchange at the train station where I purchased the original pass. The staff there had no clue and told me to contact Interrail directly. That's what I did more than a week ago and I'm still waiting for a reply. I want to start traveling on 11th August and would really appreciate your reply before that date.Thanks,Marco
Global Pass Usage
Hi all! I am looking to book a post graduate Europe trip with my college roommates and was wondering what it would mean if we booked the 15 or 22 day Global pass? I see that it says we have 15 rides or 22 rides depending on the package we choose, but I was wondering if it means I have to use all the passes in a row? Or is it that I have the 15 rides for a certain amount of time and as long as I use them in that time frame it is one price? Any answers or advice will be helpful!
Travel through other countries home
Hello everyone, We're (my sister and I) supposed to go home from France to Germany on the 12th, but in Germany, trains are currently cancelled on that day so we would have to find another way home. Is it possible to travel through or into other countries like the Netherlands to get home? Or is that not included in our One Country ticket? If we could go to, say, Enschede, it'd be much more convenient for us. Does anyone know or are there fellow Germans looking for the same problem/solution?
Trip from Germany to France
Hey guys, We need your help. My best friend and I are planning a Trip to Brest, France. We are starting in Berlin (main station) and thought about taking the train down to Mannheim (main station). The route would continue with a TGV connecting Mannheim and Paris (Gare L’Est). The route from Paris to Brest is also clear, now our question is: If we buy an Interrail Pass for France only, does ist cover the trip from Mannheim (main station) to Paris Gare de L’Est? Because it is an TGV and going to France? If u have further questions, comment down below. Merci bcp! Zoe and Lotta
How the time bracket works
I was wondering how the month pass works? Is it a certain numbers of days or it is from 1st of the month till the end? So I wanted to get 2 month pass and start traveling on 9th of the first month. My question is, is a pass valid from 9th of the first month untill end of the 2nd month or it is like 62 days total? Couldn’t find the answer in term and condition nor in FAQ.
Traveling Days - does it have to be the first and last day of your trip?
Hi everyone, Saturday, I'm going to start on a 15 day-trip (in 2 months) with an Interrail pass. This will be my fifth year I'm going to travel by train, but I have a question.On 1 of your travel days you're allowed to use the pass to travel out of your country, and on another day you're allowed to travel back in. Does it always have to be the first and last day of your trip, though? Or are you allowed to use any day in your travel period?Thanks in advance!
Time changes when I try to select a certain train departure
I am trying to select a departure time for our Eurail pass but when I pick an early time (before 6am) the date changes to the day before. Is this due to the time difference between the US & Italy? Will it correct itself when we actually travel? Not sure how to move forward with this. Thanks
Hey everybody, i’m planning to do a trip with interrail. So i have a question and i didn’t find an answer in the FAQs. For every day i’m driving with the train, it’s one travel day.How does it work with the start and the home coming? When i start from home to the first destination and from the last destination to my home place, do i have to count in two travel days for these trips`?Thank you for your answers. Greets Julia.
E-Passes Reservations; traveller details
Hi everyoneNext weeks I am going to travel with a friend using the Global Youth E-Passes (7 in a month) that I received as a winner of a contest. I have planned the trip and also activate the pass. However it seems I am not able to book any seats (We have some journeys that require it), because when I log in to the account I created on EURail is not possible to use the booking planner. There is no reservation linked and when I try to manually create a trip (by copying that I have on my phone) it asks me info I do not have like the ISSUER (moreover, the examples describe the situation in the case you have a paper ticket). My account seems… not linked to any ticket. I do not know if there is something I do not catch or there is a problem. Can someone help me, please? Many thanks in advance.
Adding mobile pass on new phone
Hello everyone,has anyone ever had the problem that your phone broke before your journey where you had already added your mobile pass and now you can’t add it on the new phone? (“This pass is already activated on another device”).Is there a possibility to add it on the new phone and deactivate it on the old one?
Global Pass 5 day in 1 month
So here is my situation: I am coming in from California, my first day in Europe is September 5th (Madrid), then to Barcelona (September 7th), then on to Switzerland (September 10), where I plan to be for several days and travel within the country.I bought a 5-day within 1 month first class global pass, so my question is, what counts as a travel day? Is local transportation included and counts as a travel day?Thanks
Pass not working; more travel days showing as used
My son and his friend purchased the 6 day per month and under his friends app it says she has used all six days but only has 5 days of travel booked. The 6th day which they haven’t booked is not on the app. My son is doing the exact same trip and his app is correct with 5 days of travel and one free day. They have updated the app and restarted the phone. No change! Please advise as they are on a train right now. and thank you for your help.
Problem to add my pass on my mobile phone ''details don't match''
Hello ! I bought 2 mobile pass but I am not able to add them on the app. It says « your details don’t match ». I tried to reload and reload the app or to add the passes on another mobile phone but it still don’t work. I am supposed to travel, within a few days everything is planned but the customer still don’t answer so I can’t book my first travel. Is someone able to help me ? Thank you very much !! Mélanie.
Getting help at local stations about eurail pass and trip.
Hi! For people who have travelled before with Eurail and have had issues. Have you been able to go directly to the local station of the country you’re in and get help with your passes? I had an issue on the way to Paris but the Eurail customer service is very backed up as you may know. I’m hoping the train workers can help out with my problem. If someone can respond with any information within the next few hours or tomorrow that would be greatly appreciated! Thank you.
Paid, but didn't receive anything
Yesterday i bought an interrail ticket for me and 3 other people. I am still waiting for a confirmation email or some sort but it does not seem to be comming. I’ve tried all ways of contacting but the phone number i could find didn’t work, the help bots couldn’t do any good and there is still no reply to my mail.
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