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Eurail & Interrail Passes

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JagodaNew aboard

asked in Eurail & Interrail Passes

Greek Island paper pass will arrive too late. Can I add the pass to the app?

Hi, my paper pass for Greek Islands is about to be late for the start of my trip. I am wondering if I can add my paper pass to the rail Planner app and use it instead of the paper pass?

1 year ago

Tobias108Rail rookie

asked in Eurail & Interrail Passes

inbound? Schaffhausen to Warzaw

Hello, when I take a train from Schaffhausen to Warzaw the train goes through Germany. Does it take my Inbound Ticket then?I have a global pass.Thank you

1 year ago

Sofia CarvalhoNew aboard

posted in Eurail & Interrail Passes

Pass activation mistake

My interrail pass was activated on July 27th but I only used my first travel day on the 29th. Right now I can’t use any more days because it says that I wasted one travel day on the 27th which I did not. Could you guys help me, and if it is possible give me the day that I didn’t use. It is frustrating for me to think that i’ll need to buy a travel day even though I didn’t use the first one. Thank you

1 year ago

Our60New aboard

asked in Eurail & Interrail Passes

App for planning - why can't I see the costs?

Hi all, utilising the app for planning but why can't I see what the cost is from town to town

1 year ago

BrianLFull steam ahead

asked in Eurail & Interrail Passes

Is it possible to split up a continuous 2-month journey into several My Trips, each with a different name?

I think the title says it all: this is not the same question as, “Several trips possible instead of continuous with the 2 month pass?” I just want to give each section of a very long journey (France to Georgia and return) a different name.

1 year ago

fleegleNew aboard

asked in Eurail & Interrail Passes

RuiNew aboard

asked in Eurail & Interrail Passes

Outbond / Inbond travel

Hi, I will buy a global pass and live in Portugal.However, to start my journey, I will fly to another country to save some time. Do I have to put my residence country as Portugal and then the 2 travel rule will not apply anymore? Or do I need to put the other country and then I can only do 2 travels in that country? Thanks a lot

1 year ago

Marie PodarilovaNew aboard

asked in Eurail & Interrail Passes

Incorrect year of birth - leaving tomorrow morning

Hello everyone,I am starting my interrail journey tomorrow and I noticed my year of birth in my mobile pass is wrong. I texted customer service via form on the web, thru Facebook and email as well. I claimed it is urgent since I leave on 8th of August 2022, but still with no respond. I am kinda panicking tho.What am I supposed to do? Thank you for your advices. Have a lovely day.

1 year ago

Kleoniki ValleriNew aboard

asked in Eurail & Interrail Passes

Does anyone have problems in getting the pass benefits?

Hi there,I have a mobile pass, I was trying to get some discount code in the “benefits” section, but when I enter my code it says it is invalid. I tried with differnt services and it is alway like that, is it because the pass is mobile and not a paper one?Did anyone have the same problem? Thank you all!

1 year ago

SaeedRazaviNew aboard

asked in Eurail & Interrail Passes

Customer Service response time regarding lost mobile pass

Hi,I lost my mobile pass, and following the answers from the other questions, I contacted customer service of Interrail.I have already contacted Interrail Facebook, Twitter, Instagram, and also opened an issue, but nobody has answered me yet and not even an automatic email has arrived. Do you know how long I should wait to get a response from the customer service, since I am traveling tomorrow morning? Thanks in advance,Saeed

1 year ago

G.P. de BoerNew aboard

asked in Eurail & Interrail Passes

Hoe snel na aankoop moet de pas reisklaar gemaakt worden?

hoe snel na aankoop moet de pas reisklaar gemaakt worden?

1 year ago

OmerktyNew aboard

asked in Eurail & Interrail Passes

I can't enter application - error ''something went wrong''

I can't enter to the application, I keep getting the error Something went wrong I have a morning train and I need to show the ticket please help urgently

1 year ago

zoevmolenaarNew aboard

asked in Eurail & Interrail Passes

Can't access rail planner app - won't let me pass privacy page

Hi, I'm trying to get into my rail planner- app, I haven't had any issues before but since it has just updated it won't let me past the privacy policy page. I check the box to agree, but then it says something went wrong. I need to get into the app but don't know how. Any suggestions?

1 year ago

sofiagoomezRail rookie

asked in Eurail & Interrail Passes

DiscoverEU; I don't have my pass

I have not received my pass number or the pass itself. I filled in the form correctly but I have not received anything. I didn't realise until now because I hadn't started to organise the trip yet. I don't know what I can do or if the problem is mine or a mistake of discover eu, I think I did it right :(

1 year ago

ThaerNew aboard

asked in Eurail & Interrail Passes

Can I use the pass on spain high speed trains and holland trains?

I am flying to Madrid from London on Thursday and would like to get the train to Valencia from Madrid on the Friday. Is the eurail valid for spain high speed trains ?also I am then flying to Amsterdam on the following week. Can I use the pass to get from Amsterdam to emmen ?

1 year ago

KDARail rookie

posted in Eurail & Interrail Passes

Eurostar seats reserved. But time table not yet updated.

Eurail time table was not updated. But I was able to reserve the seats for this journey. Is this normal in Eurail pass?

1 year ago

SalvatoreMariaMirandaNew aboard

asked in Eurail & Interrail Passes

"Something went wrong" Error when trying to add my pass to Rail Planner

Hi, I tried to add my pass to Rail Planner but didn't work. Also tried to restart my phone, re-installing the app. I had an iPhone some months ago and I thought that maybe on that device will works, but neither this. I don't know what to try more and technically I’ll travel within 6 days, on 16 August.

1 year ago

GiovannaNew aboard

asked in Eurail & Interrail Passes

Bug in the app and pass cannot be activated, request for 100% refunding

I purchased a mobile global pass. During the procedure of activation I inserted my ID number with a mistake. I cancelled it and inserted the correct one. The app did not accept my ID number. It did not accept neither my Passport number. At the station the officer at the counter tried multiple times with no success. I had to buy a second paper global pass. I wrote to the customer support. The customer support replied with a pre-made Email suggesting I request cancellation of the pass and get 85% refunding. To my objection, that it was not my choice to cancel the pass, instead I was forced into it by a bug in the app I did not receive any answer (10 days now). I wonder if anybody else has had a similar problem and could get the pass refunded.

1 year ago

Paolo BiancoRight on track

asked in Eurail & Interrail Passes

Use inbound/outbound notification. What do I have to do?

Buongiorno sto per attivare biglietto, mi chiede questo : Parto da Milano per Berlino e rientro fra 10 giorni da Vienna. Non capisco cosa devo fare. Si intende se voglio usare oggi il viaggio di andata e ritorno per uscire/rientrare dall'Italia? Io userei solo per uscire oggi.grazie

1 year ago

John435New aboard

asked in Eurail & Interrail Passes

Outbound day - one or two stops to switch trains

Hello, I have a question about travelling in my country of residence.My trip should start in Koeln and i wanna travel towards Strasbourg first. The best Options are one or two stop options with the ICE, where i also have to switch the train. For example: Koeln to Karlsruhe and than Karlsruhe to Strasbourg. Would that be allowed? Thanks in advanceJohannesYu can also answer me in german if you want :)

1 year ago

Mohsin AlbderyNew aboard

asked in Eurail & Interrail Passes

use the Interrail Mobile Global Pass to travel in countries outside Hungary, after using out my in/outbound journeys

Hello everyone,I have a question about using interrail global pass and I hope you can help me with it from your experience. In my pass for 2 months I can only choose 1 trip outbound and inbound trip, is that mean I should travel for only one time within 2 months or I can finish the first trip and back to my country and then do another trip?I planned to travel for one week so what happened if I want to do another trip , did my pass will be expired or I need to buy a ticket to nearest city outside my country and also for coming back every time when I travel?How many times have I can travel and come back to my country by using 2 monthly global pass?

1 year ago

Julian PomarRail rookie

asked in Eurail & Interrail Passes

stolen phone

1 year ago

Srikanth ANew aboard

asked in Eurail & Interrail Passes

No second name in my passport. How do i fill first and second name while booking train ticket?

No Second name in my passport.FIrst name is “Srikanth Ananda”how do i fill first and second name while booking train ticket

1 year ago

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