- - Knowledge base
Groups
Help Center

Community
Get ready to travel
Eurail & Interrail Passes

Eurail & Interrail Passes

Your go-to platform for discussing everything related to our Passes and its additional services

5,121 Topics
19,546 Replies

When you subscribe we will email you when there is a new topic in this category

5121 Topics

Newest first

Recently active Most replies Most views

andersjNew aboard

asked in Eurail & Interrail Passes

Tirome93New aboard

asked in Eurail & Interrail Passes

Cancel outbound/inbound journey on same day

Hello, I bought the global Pass and now I have a big problem, please help me! Actually, I had planned to start my journey today. (Bremen - Barcelona) However, I got a message from one of the train companies that the train leaves at a different time than the one shown in the Interrail app. This would mean that I won't be able to catch all the connecting trains. Therefore, I had to reschedule my trip and I will now start my journey tomorrow (16.04.22) at night. Now I can no longer deactivate my outbound/inbound journey today, although I will not be travelling at all today. However, I still need this outbound/inbound for coming home at the end of the holiday.Please help me delete today's travel day, this is just not fair. I am grateful for any help!Thank you very much!

1 year ago

TeetassenfeeNew aboard

asked in Eurail & Interrail Passes

Left over days global pass

Hi, I have an interrail global pass "10 days in 2 months". On my trip I have now only 8/10 days planned. Stayed longer in one place. Now my question: How can I use my two open days. Germany is my residence. Outbound is already included in my 8 days.A to drive from Germany to Poland & back? B make two travel days/trips within Germany C or I can only drive abroad. For example: Buy a ticket from GER to PL and then travel two days in PL with the Global Pass. Buy a ticket for the journey home. thank you for your help

1 year ago

Andreas KangarisNew aboard

asked in Eurail & Interrail Passes

Inbound/outbound limit

What if I want to exit Germany which is a large country but the tickets i book are separate? Can it count as 1 outbound or they wont let me?

1 year ago

NatRight on track

asked in Eurail & Interrail Passes

ID for Mobile Pass activation

I have a Dutch permanent resident card, and a non EU passport. So Should I use a permanent resident card ID for Interrail Pass activation? Do I need to bring a passport with me if I travel only in Germany, Austria, Hungary, and Italy?

1 year ago

Apolline DianaRail rookie

asked in Eurail & Interrail Passes

Connect two passes

Im going in italy with my boyfriend in june, we both have an interrail global passFor the seat reservation we want to connect our two passes to have seat next to eachother, but it doesnt work , we put our name and number of pass on eachother app but nothing happen it says wrong name or wrong number but the data are corrects !How can we connect our two passes ?Thanks

1 year ago

hhchiangRight on track

asked in Eurail & Interrail Passes

Journeys disappear

I am working on trip planning with my iphone and app version 23.0.1. I added 4 of journeys under a travel day. After I turn off app and reopen it, only 1 or 2 journeys randomly left under the travel day. I tried my wife’s iphone with 23.0.1, it turned out the same result.It is not practical to keep either app or my phone active all year long. You claimed he issue has been resolved on 23.0.1, Please let me know why I am still experiencing the same troubles as stated. Thanks.

5 months ago

dadirefKeeps calm and carries on

posted in Eurail & Interrail Passes

Manual entry not working in Mobile Pass

Hi all,When trying to add a manual entry in the mobile pass everything seems fine. I can add this journey into my pass to create the QR code for the respective day.After a while when I open the app again, the journey in My Pass disappears. In addition all relevant information are missing when checking in My Trip.How can I solve this issue? I don’t want to get in touch with problems once the staff is checking my pass but the trip isn’t in place. See screenshot below which only shows “Label Label”.Thanks!

1 year ago

Elena CursioNew aboard

asked in Eurail & Interrail Passes

Ticket sent after the trip hasn't come back

Hi, I would like to know how to get my interrail pass back. I already made an interrail trip 2-3 years ago and after that i sent my ticket becuase it was said that it would come back to me in like a new style and with a surprise. I just would like to know if i can have it back or if it has at least arrived somewhere. My friend, who was in this trip with me did the same and it has come back with a little game too. Someone can help me? Where do I ask?

1 year ago

Lea FontaineRight on track

asked in Eurail & Interrail Passes

I never received my paper passes following an order on the Interrail site.

Hello, I never received my paper passes following an order on the Interrail site. The pass is for 22 days. The delivery man did not find my address, so the passes are returned to the Netherlands at interrail. However after 4 or even 5 contacts with interrail, no return of their pass, no response. This worries me because my holidays are coming, that I would like to organize my trip and that I have committed a large sum of money. What should be done in this case? Tanks you for your help, Lea

1 year ago

mandarinaRail rookie

asked in Eurail & Interrail Passes

Any issue buying a pass today?

HelloI would to ask if it's possible to buy a pass today and use it already tomorrow on the app? Has anyone done it?(I wanted to purchase a deutsche bahn card a month ago and even if they said you could use it right away on the app, it could first be used for travel at least 5 days later, so looking to avoid that exact same situation)Thank you very much for your reply!!

1 year ago

marcamRight on track

asked in Eurail & Interrail Passes

Validity of pass bought in 2021. Can't add the extended Passes.

At the beginning of 2021 we bought interrail passes. Unfortunately, our trip could not continue in the summer of 2021 due to the corona restrictions. We were therefore happy that we received an email from interrail on May 6, 2021 that our passes would remain valid until August 2022. Now I want to book trains, but this is refused because the passes seem to be valid until March 2022. Can this validity still be adjusted?

1 year ago

PeterA888Keeps calm and carries on

asked in Eurail & Interrail Passes

Interrail pass missing

i have 2 electronic 15 day passes on my phone 1 is ok the qr code for second has disappeared now i have been fined €44 how can i retrieve the missing one

1 year ago

Sophia MitteNew aboard

asked in Eurail & Interrail Passes

Is it possible to book an additional travelday during the trip spontaneously?

Hello, I have question about the global pass. Is it possible to book an additional travelday during the trip spontaneously?

1 year ago

flycatcherFull steam ahead

posted in Eurail & Interrail Passes

Mobile Pass reservation: replacement cover pass number validity

When booking reservations with a mobile pass the pass code number is printed on the reservation form, in view of this are substitute (paper) cover pass numbers valid when used with mobile passes?

1 year ago

cruzlartigautmdFull steam ahead

asked in Eurail & Interrail Passes

Wrong birthdates on every passenger!

I was getting ready to activate my mobile pass and I noticed that every passenger’s birthdate is wrong by one day!! I am 100% sure they were input properly. Appears to be a system glitch. We are traveling in May and need this corrected ASAP. Global Pass number is EU30431174I can’t do this on my end and wound like to begin booking reservations. Thank you. Maria Cruz-Lartigaut

1 year ago

rustiemaiRail rookie

asked in Eurail & Interrail Passes

Mobile pass not working; my trips are not staying loaded. What should I do?

I have a iPhone 13 max pro. It’s running on iOS 15.4.1 and up to date. The Eurail app is on 23.0 update. my trips are not staying loaded on my phone when I close out of the app. I am traveling next week. What should I do

1 year ago

Carol BrejnakRail rookie

asked in Eurail & Interrail Passes

Public transport between stations covered?

I am booking a train trip from Paris to Bruges. It says we have to travel by public transport between stations. Does Eurail handle that? Do we need to find our own? Will we need a bus pass in addition to our Eurail pass. We are senior citizens and I’m worried we’ll miss our second train.

1 year ago

Mark ManghamNew aboard

asked in Eurail & Interrail Passes

How far in advance can I reserve seats on trains in Italy - can I do it in the app?

Hi - how far in advance can I reserve seats on trains in Italy - can I do it in the app? I can see orange text telling me to do but not how!

1 year ago

Klara TangNew aboard

posted in Eurail & Interrail Passes

Trouble connecting paper pass to the app 'Rail Planner'

Hi :) I have problems connecting my paper interrail pass to the app Rail Planner. I just follow the instructions but it says that my pass cover number is incorrect. I have used the number at the back and I am sure that I have used the correct number. Anyone that has had the same problem with the app?

1 year ago

Simon ScharingerFull steam ahead

posted in Eurail & Interrail Passes

Your pass isn't valid in some of these countries

I am experiencing issues adding my trip to the pass; it states it’s not valid in all countries.I got a Benelux pass, travelling from Enschede (Netherlands) over Amsterdam to Brussels.Always when I want to active the journey of a trip to get the QR Code, it gives me an error message saying: „your pass isn’t valid in some of these countries“.I also tested other trains; it doesn’t let me add any trips to my pass. FAQ wasn’t a help either, as well as the customer service.Can someone help me here or has similar issues?

1 year ago

AoifeGRail rookie

asked in Eurail & Interrail Passes

Mobile pass website and app

I purchased a mobile pass and booked reservations all on the website. I cannot seem to get this to all transfer onto the app. I am worried I have done something wrong and will not be able to use the journeys booked and paid for or be able to use the app. I have the e-tickets in my email and my account on the website.Does anyone know how I can get all of this transferred to the app?Thank you!

1 year ago

sklopelli7Right on track

asked in Eurail & Interrail Passes

No Confirmation Mail - Traveling today

Hello Team.I purchased the pass on 10th Apr and haven't received any communication so far. Tried reaching out multiple times over mail, chatbot, and also the customer service link from another thread. Even login doesn't work, neither does the reset password link.I need to travel today evening and need extremely urgent help with this. Could you please look into this at the earliest?

1 year ago

Page 164 / 205

Not finding what you're looking for?

Don't be shy and let us know about your challenge.

Ask your question here!

Terms and Conditions & Privacy Policy Cookie settings

Sign up

Already have an account? Login

Social Login

Username *

E-mail address *

Date of birth (not visible to other users)

(Private)

Only you and moderators can see this information

Country *

A bit about yourself

Destinations visited (with CTRL you select several)

Favourite destination (with CTRL you select several)

Password *

I accept the Terms and Conditions and the Privacy Policy of Eurail and Interrail.

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Social Login

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.