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Inspector says they don’t take e-tickets

Antonia Arriagada Cruzat

Hi! I added a trip from London to Canterbury, on the way there I had no problem because no inspector came to check my ticket, but on the way back from Canterbury to London, when I showed the inspector the QR code of the e-ticket, he said they don’t take e-tickets so it wasn’t valid. He let me ride anyway, but I was wondering how can I make sure that doesn’t happen again, because maybe other inspectors won’t be so nice. How can I make sure which train takes e-tickets, and what can I do if they don’t? 
Thank you! 

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Best answer by seewulf 15 May 2022, 23:03

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R
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Do you mean you showed the QR code of the pass? In that case, the ticket inspector was wrong. All British companies accept Interrail, also the mobile pass. If they can't read the QR code, then they should scroll down and look at the readable information.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
P

The inspector was not so nice because he is seemingly not familiar with Interrail/Eurail passes, which are certainly valid on these train services, as well as any other train service in the UK. Did you explain you were using an Interrail/Eurail pass? In my experience, that usually solves the problem.

Antonia Arriagada Cruzat

Yes! I explained it was a Eurail pass, he looked a bit confused! And he scrolled down to the readable info, but he was looking for a number he didn’t find. 
Anyway, if it was his mistake hopefuly doesn’t happen again. Thank you! 

seewulf
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Userlevel 7
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Yes! I explained it was a Eurail pass, he looked a bit confused! And he scrolled down to the readable info, but he was looking for a number he didn’t find. 
Anyway, if it was his mistake hopefuly doesn’t happen again. Thank you! 

Happens from time to time. There are so many offers in the different countries that the conductors maybe forget one or two. I recommend to insist it´s a railpass and you thought the pass is valid. Sometimes they call their Control Centre to verify that Interrailpass are accpeted.

As iam takeing quite small routes (“Branch lines”) i had that problem severaltimes but till yet was always lucky to manage it.

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
Antonia Arriagada Cruzat

Thank you!! 

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