Interrail app has crashed and lost my Pass and trip

  • 13 May 2024
  • 6 replies

My Interrail App crashed on my phone. When I got it to run again it didn't display either my Pass or my trip. When I attempted to add my pass again it says that it already exists on my device and that I should be able to select it but it is not showing. Please advise what I should do as soon as possible. I am travelling tomorrow early morning so need to sort it out very quickly. Thanks for your help


Best answer by thibcabe 13 May 2024, 22:13

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6 replies

Userlevel 1

Just happened to me as well.  I followed this advice and it has worked. But major stress meanwhile and missing a train...

Userlevel 7
Badge +9

This also happened to me but uninstall and reinstall brought back all my passes and trips.

Unfortunately, each year the app seems to have a bug like this.

That's great, thanks for all your help 

Userlevel 7
Badge +5

Can't help sorry... maybe they'll reappear maybe they won't.

I log one train at a time, at the station before boarding. You could do that too, instead of adding all journeys at once (for the hassle)

Thanks for this. That has restored the Pass but my Trip details have disappeared. Any ideas? 


Userlevel 7
Badge +5

Try to deinstall the app and then download it again. It might work.