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Please add a way to give feedback on the Railplanner app from the webbsite

  • 17 September 2022
  • 5 replies
  • 28 views

Hi,
I had some feedback on the Railplanner app, so I used the “Give us feedback” item in the app to do that.
But, it is quite messy to type a lot of feedback on the phone, and also my feedback did not fit into the 500 characters available, so I had to give several feedbacks.
Please add an option on the Interrail.eu webbpage for giving feedback on the Railplanner App, (and maybe also on the Interrail pass in general9

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Best answer by rvdborgt 17 September 2022, 16:36

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5 replies

Userlevel 7
Badge +7

You can just send it to customer service here:

https://eurail.zendesk.com/hc/en-001/requests/new

Ok, so there is a way.
But please add a link to this that is possible to find. 
1)
I am not able to find this “knowledge base” from the webb page.
2)
I don´t either understand that to give feedback, I need to submit a request in the Knowledge base.

Userlevel 7
Badge +8

Ok, so there is a way.
But please add a link to this that is possible to find. 
1)
I am not able to find this “knowledge base” from the webb page.
2)
I don´t either understand that to give feedback, I need to submit a request in the Knowledge base.

@Annamar You need to give this feedback to Customer Support through the database. There is no one in the community who can fix this.

 

Ok, fair enough. You do have a point!

Userlevel 4
Badge +2

In case you were wondering: our customer service team does pass along all feedback to the relevant team for review :) 

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