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11685 Topics

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Keeps calm and carries on
annenas
asked in Train connections & reservations

How / where to make reservation Zermatt to Perpignan

I travel from Zermatt to Perpignan, it looks like I have to make a reservation for the part “Valence Tgv Rhone Alpes Sud” to Perpignan. I can not find how/where to make this reservation. Can anyone help me with this? Thank you,

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A
Keeps calm and carries on
1 year ago
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Anonymous
asked in Eurail & Interrail Passes

Home country. Does a connection count as an additional outbound journey?

Hello!My home country is the UK. If I buy the global pass, can I travel from Liverpool to Paris, then Paris back to Liverpool?I’m aware there will be a €36 charge for my seat reservation. But, just wanted to check if the above is ok?I seen somewhere that you’re allowed one outbound journey with the global pass. I will be changing at London though, so will Liverpool to Paris count as one outbound journey? Or will it be counted as two (Liverpool → London → Paris).Thanks for your help! 

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R
Keeps calm and carries on
6 months ago
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SueHNew aboard
asked in Eurail & Interrail Passes

Postal address to return pass for refund

I need to return my paper pass for a refund in the next few days (due to covid), but don’t know where to send it. I clicked on the refund button in my account and obtained a number but can’t find a postal address. Can anyone help? Thanks

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Thea Cooks
1 year ago
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Keeps calm and carries on
IlCiciarampaKeeps calm and carries on
asked in Train connections & reservations

Booking night trains in Eastern Europe

Goodevening to everyone,I’ve decided to open a new thread after reading several other ones.I’m going to have a little trip starting from Italy and going to Istanbul and return this Summer.The problem is, finding reservation for nightrains from Budapest to Bucarest is impossible via Eurail website/app: sometimes they’re not available, sometimes they are but they are paper ones and it takes too long to be delivered.A similar thing happens when I have to book seats for Bucarest-Istanbul night train: no seats available, or I have to make reservations but there isn’t any prompt to proceed to do so.I’ve read that is almost always better to make reservations not using Eurail app.My questions are:Why is the app not functioning? Are the seats likely sold out or is an internal issue?​​​​​​ For a future journey: should I book seats MUCH more in advance? I can reserve tickets online using railways websites, I know, but are they more expensive than the ones I could (not in this case, obviously) res

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Railmaster
1 year ago
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Aliraza PunjaniRight on track
asked in Eurail & Interrail Passes

Wrong outbound used

Hi! I am on my way home and by mistake used my outbound flicker on the app. My train leaves tommorw and I have to stay in Gothenburg for 1 day. How can I redo the mistake  

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A
Railly clever
1 year ago
Tordyveln
TordyvelnRight on track
posted in Train connections & reservations

Problems booking seat reservations Ger-Fra

Hi! I’ve been trying now for days to book seat reservations for a departure through the interrail.eu site but I am not succeeding. I’ve managed for most legs of our trip but there is one connection which I can’t book (see picture). As it’s a cross-border-train between Germany and France I’ve been in touch with both DB and SNCF. SNCF could see that there were interrail tickets still available but they could not make a booking over the telephone with my Swedish credit card. DB said that it should be possible to book through them via phone, but they did not succeed with that particular departure (however, it would work if we chose a later or earlier version). Do you have any advice on how I could proceed? When searching I see that there is something weird with the 1131-departure for many dates…. What we need is 4 seat reservation Karlsruhe to Paris  Est 1131-1405, Saturday June 18th. Does anyone have any advise?

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Marion
Full steam ahead
1 year ago
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TringAliRight on track
asked in Eurail & Interrail Passes

Pass cover number is incorrect

We are planning to travel in 10 days, but can't book reservations as the pass cover number is incorrect on both our passes. It has only 7 digits. Help!

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seewulf
Railmaster
1 year ago
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peter1337Right on track
asked in Eurail & Interrail Passes

How to get a caregiver pass

Hi,I want to start my interrail trip next week. About 2 weeks ago I found out about the complementary caregiver pass and submitted a support request (Id #212586) but I haven't got a reply yet.How do I get the caregiver pass?I am eligible for a caregiver (“begleitperson”) in Germany but I don't know if this makes me eligible for a complementary interrail caregiver pass.Best regards

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P
1 year ago
Jelle Hak
Jelle HakNew aboard
asked in Train connections & reservations

Seat reservation not required, but sold out. Still able to board train?

I am traveling from Utrecht to Basel this summer and it says that I'm ready to board since seat reservation is not required. However, I cannot book any seat since they are sold out. Can I still enter the train? 

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A
Railly clever
10 months ago
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Ellen BjaldbyRail rookie
asked in Train connections & reservations

Train from zagreb to belgrade

Hello My friend and i were looking at going from Zagreb to Belgrade and then to Sofia, but our problem is That we cant find belgrade in our Eurail app, so we cant see any trains, How come?-Ellen and Oline

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M
Full steam ahead
1 year ago
aino
ainoRight on track
asked in Eurail & Interrail Passes

My friend can’t add a journey to her pass, we are traveling today

Hello, the railplanner app doesnt let her save a journey. It disappears every time

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A
Railly clever
1 year ago
Sergio Noe Baquero
Sergio Noe BaqueroRight on track
asked in Train connections & reservations

PPAPER RESERVATION VIA POST MAIL NEVER ARRIVED

Hi, I made a seat reservation on May 31th Order ID R2022188767. I paid 52 US dollars with the post delivered included, but today the paper reservations hasn´t arrived yet. They send the paper reservation via PostNL but the tracking guide doesn´t updated since 10th of June. I tried to contact support two times but Eurail always answer “We will try to get back to you within 2 days” and never answer with a solution.My travel is in 20 days and i need to have the reservation. What can i do?.  kind Regards, 

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A
Railly clever
1 year ago
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John ParisRight on track
asked in Eurail & Interrail Passes

Post tracking code for Pass

Purchased paper ticket 25 April 2022. Checking account daily it says “ fulfillment in progress”and under tracking code it says “ not available” I have email EuRail 3 times, no response.Anyone have idea on how to get tracking number? Thank you,Don in Seattle

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J
1 year ago
einfachschabi
einfachschabiRail rookie
asked in Eurail & Interrail Passes

Can I travel outside my country of residence if I have already used up the outbound and inbound travel?

Hi,I would like to know if I can do several, for example, 2-week trips with a global pass over 3 months. I know that I can only travel once out of my country and once into my country, but can I travel outside my home country if I have not started the trip with Interrail tickets from my home country? For example go from Vienna to Munich (i’m austrian) with an own ticket an then use Interrail again going on from munich, if i've used both inbound and outbound before. And from where do I have to buy the ticket when travelling back into my country not having the inbound anymore. The first station in my country or the last station in the foreign country?Thank you! Felix

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R
Railmaster
1 year ago
Boris
BorisRight on track
asked in Train connections & reservations

Reservation pas possible; Budapest - Bucarest - Sphia - Istanbul

Bonjour, j’ai mon Global pass. J’ai déjà effectué des voyages en Italie et en Autriche sans problème de réservation de sièges dans les trains de nuit. Mais là, j’ai un souci. Je dois me rendre de Prague à Budapest: j’ai pu réserver mon siège sur le site de la République tchèque. Mais, quand j’essaie de réserver de Budapest à Bucarest je n’y arrive pas. Aussi de Bucarest à Sophia, je n’y arrive pas et de Sophia à Istanbul, je n’y arrive pas non plus. Quelqu’un peut me plaquer ce qu’il se passe svp ? 

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M
Full steam ahead
1 year ago
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agatheNew aboard
asked in Train connections & reservations

NOMAD TRAIN; Problem journey not exists

I am trying to add a journey to my trip in France (called Nomad train). I dont need a reservation.The app doesn't put the trains that usually travel between the 2 cities I wanna travel. There is no solution to take another train to come home.On the France app Oui sncf, we can still buy tickets between those 2 cities and I ALREADY USED interrail for this same train between the 2 cities 2 months ago.How can I do to add this journey when it doesnt exist in the app?Moderator note: correction to information above; as checked with SNCF you do need a reservation for this train. 

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Railmaster
1 year ago
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Liz HeesomNew aboard
asked in Eurail & Interrail Passes

Reservation with Blue Star Ferries- ''document number is not valid''

I have spent all morning trying to book a reservation for us in August, using our Global Interrail Pass, for a Blue Star Ferry crossing from Piraeus to Syros.The Pass gives you a 30% reduction and this is indicated on the booking form, with the reduced ticked price. There is a box where you have to fill in your discount details and I give the pass numbers of our activated Global Pass. However, when I get to the point when I want the payment to go through, a box flashes up saying that “The document number is not valid”.I tried this several times, then called the Greek number at the bottom of the page. The very helpful, English-speaking person who answered tried to book this passage for me, but lo and behold, the Global Pass number was indeed not valid. It needed to be a different number from the Rail company, ie Interrail. Nothing on their site, but a useful post on this forum which gave a link to activate a Pass Cover number which could be used for making reservations, starting with I

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Tom Hall
1 year ago
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Chris FRight on track
posted in Eurail & Interrail Passes

Multiple questions about the 50% promo 3month continuous pass

Hi there - I’ve got a number of questions about the 3 month pass that’s currently on promotion - I’ve asked customer support a couple of days ago and haven’t had any response and can’t seem to find exact answers to a lot of the below - hope the community can help answer some of these questions! Pls feel free to answer individual questions if easier - however I’ll list them all in one place.Many thanks in advance!Questions: 1. As a family of 2 adults and 2 children under 12 based in U.K. - if we bought a 3 month continuous pass on the promotion ( ie. for the equivalent of 1 full price Adult ticket) - does this mean we can travel on the Eurostar as many times as we like during the 3months? And as long as there are available tickets on the Eurostar website - does that mean tickets are available for the Global pass too (or are there restricted numbers of tickets like frequent flyer tickets on planes)eg. we could do Lon-Paris, Lon-Amsterdam, Lon Brussels on 3 consecutive weekends? 2. Does t

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9 months ago
T
Keeps calm and carries on
TaylorKnopesKeeps calm and carries on
asked in Train connections & reservations

High seat reservations Paris - Spiez

Trying to get a train from Paris to Spiez, Switzerland on July 21st for 2 people. I have a 3 month eurail pass. Are they serious about these prices?! $374 total?!  Also, when I try booking the site messes up every time and take me back to the homepage and never lets me complete purchase. Help! 

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Railmaster
1 year ago
Lob Pierre-Philippe
Keeps calm and carries on
Lob Pierre-PhilippeKeeps calm and carries on
posted in Train connections & reservations

Booking ferry on Attica/Superfast site - I can’t have a reservation without having an amount due

I have a 6 day Pass for Greek islands, Attica Group.When I go on the site for booking, even if I put my CPN number, I can’t have a reservation without having an amount due.Why ?Is it because my Pass begins on19th of August (date of my departure to Greece) ?Thank you for answer,

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Lob Pierre-Philippe
Keeps calm and carries on
1 year ago
J
joostvangrinsvenRight on track
asked in Train connections & reservations

Reservation for French TGV

I want to travel form Amsterdam to Marseille in one day.Will I be able to make a reservation on Thalys/TGV just before my trips start or will the train probably be fully booked (especially on popular days)? And does that mean I have to try on another train?

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J
2 years ago
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JeffFRight on track
asked in Train connections & reservations

Details don't match error

Our Eurail passes were bought by our travel agent.  Once we got our pass number we followed the instructions to download the app, add all our passes, create a trip etc.  This all seemed to work and the app does seem to show our “tickets”. What we now need to do is reserve our seats.  All online advice/direction points you to several options including in person at train stations, by phone direct to train company etc. We would like to book our online (Eurail website) which we understand is completely separate from the app - we login to Eurail, go to book reservations, added a trip name, and got stuck at adding travellers to the trip - it will not allow us to - it says “Details don’t match” when we add Last Name and our Pass #….we KNOW they are correct, because the App let us set up our tickets with no issue.I have seen several posts on this issue but the only real resolution I saw was that Eurail had to do something to fix this on the backend!!  Can someone help?PS - I have gone directly

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C
1 year ago
Blake Maczka
Blake MaczkaRail rookie
asked in Train connections & reservations

How to book seat only reservation on italiarail.com

Since the eurail reservation has not been working for the past two days, I’m trying to book seat reservations through italiarail.com. There, I found a help article (https://www.italiarail.com/pages/italia-rail-reservations-and-supplements) with these instructions:Reservations can be made directly at a train station or by using the City to City search tool on our website. For seat reservation booking choose "I have a railpass".The trouble is, I don’t see that option anywhere when I try to book one. Does anyone know how to do so?

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Dominik Peters
1 year ago
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andreasdrejerRight on track
asked in Train connections & reservations

URGENT: Pass Cover Number for seat reservation (Mobile Pass)

Hi everyoneI can see that you can either call SNCF to get an pass cover number to book seat reservations in France (I only have a mobile pass). I see that that somebody have been lucky to get the pass cover number directly by asking here in the forum. Hope someone can help me.Best regards,Andreas Drejer

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1 year ago
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AlenaRight on track
asked in Train connections & reservations

Schwierigkeiten mit Mobile Pass / TGV Reservierung

Liebe Leute,ich brauche Hilfe und finde sie nicht. Meine Lage:Ich habe für uns als fünfköpfige Familie einen Global Pass (mobil) gekauft. Wir wollen von Deutschland nach Frankreich und wieder zurück fahren, vier Reisetage in einem Monat.Problem 1: Unser erster Reisetag soll am 28.07.2022 sein, so steht es auch für alle fünf Familienmitglieder im Mobilpass. Nun sagt das System aber, wir hätten nur noch drei von vier Reisetage übrig, obwohl wir noch gar nicht gestartet sind.Problem 2: Ich möchte - wie von interrail.eu empfohlen - über diese interrail-Webseite Sitzplatzreservierungen im TGV buchen. Aber es tauchen immer wieder Fehlermeldungen wie “your pass is invalid for this date” auf, dann bekomme ich nur die Möglichkeit nur für drei statt fünf Personen zu reservieren (und das bei wirklich allen Strecken, da können ja nicht überall nur noch drei Sitzplätze übrig sein) und schließlich heißt es, die Preise seien gerade nicht verfügbar, ich solle es später noch einmal versuchen. Wenn ich

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A
Railly clever
1 year ago
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