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JosveRail rookie

asked in Eurail & Interrail Passes

One travel day "spent" before even starting?

I have the 10-travel day pass, and will start my trip in September, however when I started planning the trip in the app it says I have already spent one travel day. I put in the rest of my plan but now I have put in 8 travel days and the app says I only have one day left. As I am not starting in my home country I will not need to use a travel day for the outbound journey, but is that day reserved for outbound/inbound or something? I thought I could use my travel days for any trip (as long as I wasn’t travelling around my home country). I can see that the first day of the trip is marked as “Travel day” however, I have to take the bus for my first trip and this bus is not included in the pass, so it’s a manual entry in the app. Should I put the first “train travel day” as the first day of the pass instead? Would I then get in trouble as the bus fair was Interrail-discounted?Has anyone experienced the same thing or know why it’s doing this?

1 year ago

Alvin SimRight on track

asked in Train connections & reservations

What is a safe buffer I should allow to change trains ?

My family of 4 (incl 2 teens) are taking the train across borders in Western Europe for the first time in November. So far, a couple of the journeys we’re researching indicate that 1 or 2 train changes are needed. Some of the routes indicate that we have just 15 mins to change trains at a certain station. These include :(i) Munich - Lucerne (8 or 12 mins at Zurich)(ii) Lucerne - Dijon (14 or 16mins at Mulhouse Ville) Qn 1 : What is a good buffer we should give ourselves to change trains ? Qn 2 : When encountering such routes, what are the alternatives without prolonging the journey too much ?Qn 3 : What is the most important thing to do (to keep to our schedule closely) if there is a missed connection using (i) the EURail pass, or (ii) single journey ticket ? Thank you.

1 year ago

jules02New aboard

asked in Eurail & Interrail Passes

Adding a new train on the same day, if i didn't get my already planned train.

Hey, I have a question for the mobile pass. Can I add a train on the mobile pass on the day i want to travel with it, although i have a Ticket with Barcode for this day. To example 2 hours before i get on the train. Hier nochmal auf deutsch: Kann man bei dem mobile pass einen neuen Zug für einen Tag für den man schon so ein Barcode Ticket hat, ein neues Ticket hinzufügen, wenn zum Beispiel mein einer Zug Verspätung hat und ich einen neuen nehmen muss, da es überall heißt das ich diesen Barcode brauche.

1 year ago

Natalie SKeeps calm and carries on

asked in Train connections & reservations

How to book reservation from Barcelona to Paris using global pass somewhere other than eurail.com

How can I book 6 seat reservations from Barcelona to Paris on the 9.10 train on Tues 4th October using my global passes? I tried to make seat reservations via the eurail.com website but it says they aren’t available at the end of checkout. I’ve tried trainline and rail europe but there’s no option to add my global passes so it’s charging me full price which is almost $1k. It’s all so confusing for this Aussie :). Thanks in advance.

1 year ago

Sofy SalinasRail rookie

asked in Eurail & Interrail Passes

I am unable to track customer service for a refund

Hi, last week I noticed there was a mistake in my pass 20 minutes before the train I needed to take, when asked about this problem their quick solution was for me to buy a pass of equal value. Since then I haven’t heard back about when I will receive my money back, because I do not need 2 passes and need my money back I have been writing without any answer. Is there anywhere I can call since the mails/ customer service request are not stating anything on when I will have my money back? thanks in advance

1 year ago

BilelNew aboard

asked in Eurail & Interrail Passes

Natalie SKeeps calm and carries on

asked in Train connections & reservations

How can i book from London to Paris on Eurostar and use my global pass?

I want to book my seats on Eurostar from London to Paris on the afternoon of 28th September for 6 people. But it charges full price. How can I book but pay just the seat reservation price?

1 year ago

SimonSimon98New aboard

asked in Eurail & Interrail Passes

NO ID information in my Interrail pass

I just added the interrail pass to my app and didn’t have to give any identity card information (ID information). This is bad since some people want to check the id in the pass with my id card. What can I do?

1 year ago

Natalie SKeeps calm and carries on

asked in Train connections & reservations

I need a mobile ticket but was only offered a paper ticket? Is there a way to get a mobile ticket reservation?

I planned a journey from Paris to Barcelona for my family of 6 using rail planner app. As advised I paid for seat reservations on eurorail.com. Upon checkout I was advised that the tickets could only be posted out and that i needed to supply the address of my accomodation. This seemed completely ancient to me but I reluctantly proceeded. Despite the day of travel not being for another month, the accomodation agreed to accept and sign for the tickets when they arrive and hold them for me. This was inconvenient to organise and I really don’t want to do it for all the places we will be travelling to throughout our trip, not to mention the hassle if something goes amiss. 2 hotels I approached about it said they hadn’t heard of it before. Am I doing something wrong? Thanks in advance

1 year ago

Natalie SKeeps calm and carries on

asked in Eurail & Interrail Passes

Deactivating and reactivating a pass on the same device

I activated 6 passes (my family) on my phone but used the confirmation number rather than the passport number in the required box. (Long story, embarrassing I know) We have booked one trip it’s not for another month. Can I deactivate and then deactivate (on same device) with light affecting my trip? (I’ve paid for reserved seats)Thank you kindly in advance :)

1 year ago

paloma.balmssNew aboard

asked in Eurail & Interrail Passes

El trayecto que añades a tu pase se puede modificar el mismo dia?

Hola! Tengo una duda, podemos ir modificando el trayecto mientras vamos viajando? Y cuando es el último momento en el que debemos activar el qr de cada trayecto? Gracias!!

1 year ago

paloma.balmssNew aboard

asked in Eurail & Interrail Passes

Un trayecto dividido en dos dias cuenta como dos dias del pase?

Hola! Me gustaría preguntar dos cosas:en primer lugar, ¿si el viaje es tan largo que cuenta como dos dias diferentes cuenta como dos viajes?y en segundo lugar, para activar el qr se un trayecto, ¿podemos esperar al último momento de salir en tren?

1 year ago

Rita Uit ZwitserlandRight on track

asked in Train connections & reservations

Hoe reis ik door Litouwen, Letland en Estland als de dienstregeling niet gedeeld is met Interrail?

Ik wil via Duitsland, Polen, Litouwen, Letland en Estland naar Finland reizen. De dienstregeling van de 3 anden vóór Finland wordt niet gedeeld met Interrail. Hoe leg je die reizen dan vast op je ticket? Heeft iemand hier ervaring mee?

1 year ago

Andrew99Right on track

asked in Train connections & reservations

Thalys Trains are available on their website but not on interrail?

Why is that?I’m trying to book a ticket from Amsterdam to Paris which is in over 2 ½ Weeks. And Interrail does not allow me to use ANY of the reasonable thalys train times, despite me spending 250€ on this pass.There is still plentiful options avaiable on thalys’s official website – but I would have to spend the full price to make use of it! Plus why would I even consider buying separate tickets if this website brags about their partnerships with thalys and after I spend this much money on a pass that doesn’t serve any use.The fact that this company seriously expects me to spend 140€ on another seperate ticket, making the pass 100% useless is completly ridiculous and I am not recommending this do any of my friends after this trip is over.

1 year ago

JelliniNew aboard

asked in Eurail & Interrail Passes

E-mail address change

Hello.Is it possible to change an e-mail address after I created an account and bought pass already?Thank you!Martin

1 year ago

KathyRail rookie

asked in Eurail & Interrail Passes

Mobile pass journey not adding.

I have added the journeys to my pass. The tickets are now showing on the rest of my family's passes but not mine. I've tried doing again but still saying no journeys on my pass even though I'm saving/adding them. Please help if you can!

1 year ago

zoevmolenaarNew aboard

asked in Eurail & Interrail Passes

Cannot add pass to trip

My rail planner app is telling me I'm offline, when I'm not, and won't let me access my pass. I also cannot add a new trip to my pass

1 year ago

Juan José GarciaNew aboard

posted in Eurail & Interrail Passes

No help office at Chamartin station in Madrid

There is no help office at Chamartin station in Madrid as your official website indicates.

1 year ago

Henk OldenzielNew aboard

asked in Train connections & reservations

A few hours stop on one day trip

Hi, It is possible to make a few hours stop on a travel day? And use two connections on one day?Example: La Chaux-de-Fonds (CH) - Bern (CH) 10.02u - 11.07u Bern (CH) - Utrecht Centraal 15.04 - 23.17u

1 year ago

Anthony NinoNew aboard

asked in Eurail & Interrail Passes

Passport in renewal phase. What do I bring?

Hi, I have a questionCan I travel by train with mi passport in renueve fase. I have Peruvian passport but I'm live Italy for 30 years and i have unlimited permission to stay document.

1 year ago

Miranda Rosalind BirdNew aboard

asked in Train connections & reservations

Eurostar reservation for return trip with fewer people than on rest of trip

Hi there I have booked a trip for 5 people. only 3 of them are returning together on the eurostar to London from Paris. How do I edit the passengers for just this reservation? It seems to be assuming all 5 want to come back

1 year ago

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