- - Knowledge base
Groups
Interrail.eu
Eurail.com

Community
Get ready to travel

Get ready to travel

To ask all about our Passes, reservations & more

8097 Topics

Most views

Recently active Most replies Newest first

LaurirodeNew aboard

asked in Eurail & Interrail Passes

Changed mobile phone - how to have the pass on there?

I have changed my movile phone and now i can’t get my pass because it is active in the oldest phone. So how can i solve this problem? Please it’s very urgent because my trip starts in less than two weeks, so if anyone have this problem and could give me an answers it will be very nice. Thank you so much

8 months ago

SgambinoNew aboard

asked in Train connections & reservations

Wrong ticket date reservation - other dates fully booked. Is it possible to exchange the ticket?

Hello I bought a reservation ticket from London to Paris a day later then when I was supposed to leave. When I look on the Eurail website it looks like all trains are booked up. Is it possible to exchange my ticket?

9 months ago

Sofy SalinasRail rookie

asked in Eurail & Interrail Passes

I am unable to track customer service for a refund

Hi, last week I noticed there was a mistake in my pass 20 minutes before the train I needed to take, when asked about this problem their quick solution was for me to buy a pass of equal value. Since then I haven’t heard back about when I will receive my money back, because I do not need 2 passes and need my money back I have been writing without any answer. Is there anywhere I can call since the mails/ customer service request are not stating anything on when I will have my money back? thanks in advance

7 months ago

Moritz MeierRail rookie

asked in Eurail & Interrail Passes

2 Monats Pass - validity

Hallo,wie funktioniert das denn wenn ich zum Beispiel am 05.08.2022 meinen 2 Monats Pass aktiviere. Gilt der dann auch bis zum 05.10.2022 oder dann nur bis zum 30.09.2022?Oder funktionier das doch ganz wanders?

9 months ago

MaxtobyNew aboard

asked in Train connections & reservations

Salzburg to Zargreb via Ljubljana. From 5th sep no tickets available

Up until 5th September there are day trains on this scenic route fromSalzburg to Zagreb. But from 5th Sept there are no tickets available and it seems like you have to go via Budapest. Does anyone know what the problem is? It doesn’t seem to be just a delay in allowing the tickets to go on line. Many thanksMaxtoby

8 months ago

Jerome GoldsteinFull steam ahead

posted in Train connections & reservations

Trains from Warsaw to Wrocław

Hi,On the Eurail map it looks like there is a direct train from Warsaw to Wroclaw.But when checking out the rail planner the trains seem to go indirect from Warsaw -> Posnan > Wroclaw.Just wondering if anyone has done this recently. Thanks

8 months ago

Mati1986New aboard

asked in Train connections & reservations

Reserva- no me permite hacer el pago

Compre un pase movil ( Eurail Global Pass ) desde la aplicación no puedo hacer la reserva de asiento, figura el importe , pero no me permite hacer el pago….

8 months ago

PauRail rookie

asked in Train connections & reservations

Can't select Wolfsburg station

Hi I want to buy the 7 day pass but I couldn’t select the Wolfsburg station so I was wondering if you have a train station there or you don’t go to that destination

9 months ago

NMHNew aboard

asked in Train connections & reservations

How to reserve seat: Child pass (paper pass) Greek Island Pass?

Hi!GREEK ISLAND PASS (PAPER) + CHILDI can’t seem to be able to reserve seats online for my child 10 yrs. I was issued an adult paper pass + child pass under the same paper pass cover (i.e. same pass cover number). When trying to book online for one of the ferry lines, there’s an error notice at the very end saying that "the document must be unique for every trip route". Does this mean that the child should have their own pass cover and number?I managed to insert as an adult for the online system to give the free island pass rate, but in the end the system refuses to book for the child. Thanks very much for your advice!

8 months ago

Marie-Christine VssnbrgNew aboard

posted in Eurail & Interrail Passes

Add my first ride not possible - it says all rides have been used

Today’s my first day of travel but if I want to check-in my first ride the app tells me all my rides have already been used and I’d have to buy me a new ticket. What happened and what can I do?

8 months ago

SeventyRail rookie

asked in Eurail & Interrail Passes

Kan men extra reisdag tussen 2 opgeslagen reizen voegen?

Reis op 6 juli Nederlanduit met Thalys dan naar Dijon. Op 10 juli richting Lijon. Beide reizen staan in my pass. Door staking misschien vast in Parijs. Kan ik voor 7 juli een reis er tussen voegen ?

8 months ago

bertNew aboard

asked in Train connections & reservations

Train connection invalid in some countires

I booked an Interrail Poland Pass for my trip from Wiesbaden to Sedzilaw with my wife and the recommended train connection to do so is to take the ICE1557 at 8:26 am on the 15th August 22 and to drive to Dresden-Neustadt.The Pass however won't allow me to book the ICE to Dresden-Neustadt. The reason for this is according to the app that my bought Interrail Poland Pass is not valid in some countries.I used once the same Interrail Poland Pass and it worked out for me because of the "Incoming and Outcoming" guarantee. What can I do?

7 months ago

jemjemRail rookie

asked in Train connections & reservations

Pass cover number required to make bookings

I have a 6 digit mobile pass number that is not excepted to book, how can I solve thisthankyou

9 months ago

Tobias108Rail rookie

asked in Train connections & reservations

Why is it not possible to book from Thessaloniki to Kalambaka?

Why is it not possible to book a train from Thessaloniki to Kalambaka? In the app there are no connections in July.

8 months ago

JSWA2Keeps calm and carries on

posted in Eurail & Interrail Passes

All details it easier to have all trip details on one smartphone or on two separate phones?

I will be travelling with my wife. Is it better for each of us to have his/her pass, travel details, tickets etcetera on his/her own smartphone ? Or is is easier to put all our details on only one smartphone please ?

7 months ago

BRYAN MURNANENew aboard

asked in Eurail & Interrail Passes

Not able to have two passes on the same trip or how do I deselect my wife's pass and add it to the same trip as myself?

HiI have bought two mobile passes for my wife and myself. I created a trip and added my mobile pass number to the trip. I then went to add my wife but needed a different trip name so I copied trip and called it something different and added her pass number.I am now trying to book seat reservations but only have the option for myself as I cannot add my wife to the same trip as myself and therefore book two seats.Got in contact by email with Eurail two weeks ago and all I get is apologies for the delay in getting back to me. Is there anyone out there who can give me guidance?Thank you in anticipation.Bryan

8 months ago

Janet Schra

asked in Eurail & Interrail Passes

ErikLNew aboard

asked in Eurail & Interrail Passes

Swapped adult and youth pass

Hello,When we bought our passes we thought we made sure that the correct pass was assigned to the correct person but here we are. I am now unable to activate my pass because I am older than 27, while my partner has activated the adult pass. Any idea on how we can fix this?

8 months ago

LululuRail rookie

asked in Eurail & Interrail Passes

Double inbound journey, instead of 1 inbound and 1 outbound. Is that possible?

Hello,I will be travelling from the UK into mainland Europe over the next couple of month. I have a combination of flights and trains organise and I was wondering if it is possible to use 2 outbound trips, rather than 1 inbound and 1 outbound …thank you for your help!

7 months ago

pietroNew aboard

asked in Train connections & reservations

Seat reservation not recieved

Still on Monday I booked seat reservations from Vicenza to Milano Centrale, from Strasbourg to Paris Est and from Paris Est to Bruxelles-Midi. To this day I haven’t recieved the confirmation email with my seats despite the payment being processed and the bank report stating that the money has been collected by “Eurail Utrecht NLD”.It has been two days since I first contacted the support service and I recieved a single email by an operator on Tuesday in which I was asked to send the payment ID, thing that I did. After that I never heard anything from anyone. Also my seat reservation overview is empty. I should leave on Monday and there are no more seats aviable so I’m stuck in limbo seeing as my travel companion has managed to book his seats without any kind of problem.

8 months ago

Nina LaNew aboard

asked in Eurail & Interrail Passes

Cancellation after Activating Pass (Covid)

Hi everyone, we activated our passes today in the morning to start our journey a few hours later. Before we started it turned out that I have covid, so we did not go.Is there any chance to cancel the activation? We already wrote the support but I think it will take some time till we get an answer. Do you think, they will be accommodating in this case?Thank youNina

9 months ago

Marloes BeerlingNew aboard

asked in Train connections & reservations

I would like to switch the station in which I board the train. Is that possible?

Hi all, I made a seat reservation from Bonn - Basel, but I'd like to board the same train a few stations earlier. Do you know if there is an option to arrange this, besides cancelling my precious order and booking it again? Thank you! Marloes

9 months ago

Page 301 / 324

Not finding what you're looking for?

Don't be shy and let us know about your challenge.

Ask your question here!

Terms and Conditions & Privacy Policy Cookie settings

Sign up

Already have an account? Login

Social Login

Username *

E-mail address *

Date of birth (not visible to other users)

(Private)

Only you and moderators can see this information

Country *

A bit about yourself

Destinations visited (with CTRL you select several)

Favourite destination (with CTRL you select several)

Password *

I accept the Terms and Conditions and the Privacy Policy of Eurail and Interrail.

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Social Login

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.