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8115 Topics

O
oidmapsRight on track
asked in Train connections & reservations

Passenger rights: Stranded due to cancelled trains. How to continue on the next day without using up a travel day?

Dear people of InterRail,due to cancelled trains I am stranded and can continue the journey only tomorrow.I have already entered the journey which I originally planned in the travel diary. The end point of my today's journey can also not be reached via a different route.I know that the EU passenger rights apply, which entitle me (a) for a overnight stay for the night and (b) continuing my journey tomorrow without the need to use another InterRail day.Since tomorrow I wanted to spend a day stationary, I did not want to use an InterRail day at all tomorrow.My question is now is regarding (b):What do I need to do that I can continue my journey without the need of another InterRail day?I have a confirmation of the cancellation of the trains from the train crew of another train company. The company whose trains are canceled does not have a ticket office here.My tomorrow's journey would 3 or 4 different carriers (all of which accept InterRail).I don't expect that I can just travel tomorrow w

10
Angelo
Railmaster
10 months ago
C
Christian SchramRail rookie
asked in Train connections & reservations

Seat reservations Portugal and Spain. How and where to book them?

Hi guys, I will be travelling with my girlfriend in July and August. We are currently planing our route and will be starting in Santiago de Compostela. We want to visit Vigo, Porto, Lisbon, Faro, Seville, Madrid and Barcelona. On the interrail app it says seat reservations are required for nearly all of them. How and where do I book the seat reservations?

4
M
Full steam ahead
10 months ago
Ana Rita Costa
Ana Rita CostaRight on track
asked in Eurail & Interrail Passes

Is there a Greek Islands Mobile Pass?

There is an Interrail Greek Islands Pass that is exactly what I am looking for. But the paper pass only arrive in July and my trip is in June. Can we not get a digital version of this ticket? 😱

8
A
10 months ago
A
AdrienRail rookie
asked in Train connections & reservations

Error when making reservation

Hello, I am trying to book a TGV between Marseille and Lyon for Saturday the 25th.However I get an unexpected error during the last step of the process and I don’t know why, could somebody help me out please ? 

22
N
Railmaster
1 year ago
Angelo
Railmaster
AngeloRailmaster
posted in Train connections & reservations

Good News for trips to Italy! Reservation bookable via ÖBB online.

Hey, I have good news for traveles to/in Italy. It is possible to book Interrail Reservations via ÖBB App or tickets.oebb.at (like Freccie 10€, IC 3€), without additional booking fee like via interrail.eu, eurail.eu or italiarail.com. I haven't try to book it yet but I can go till the paying site.Note: The reservation has to be printed on paper at home or collected at ÖBB Ticket Offices or ÖBB Ticket machines.

24
R
Railmaster
10 months ago
A
AliceMartickNew aboard
asked in Train connections & reservations

What to do if my train is fully booked?

Hi there, I have a train ticket for Paris Gare du Nord - Amsterdam Centraal on the 17th of July, 7:55 am. I've tried for over a month to reserve a seat, as it is mandatory, but was never able to book the reservation because the site was too laggy/buggy.  Today I tried again. And boom! The prices are unavailable and it says it might be due to the train being booked out. I've tried booking for other trains that day and even on the day before or after, to no avail. They all seem to be fully booked.  Anyone know what I can do? I've even tried going to my local train station, but they couldn't book the reservation for me. I've tried the SNCF website as well, but you can only book the full train tickets there. I'm freaking out, to be honest. My hotels are all non-refundable and it seems like I might have to cancel my trip because of this issue.

4
M
Full steam ahead
9 months ago
ShawnO
ShawnORail rookie
asked in Eurail & Interrail Passes

customer service email

Hi, I have sent two emails concerning the two passes I purchased, to customer service (orders@eurail.com) more than a week ago and have yet to get a reply...does anyone know if that is the correct email and if not, what the correct address is? Thanks in advance!J

2
ShawnO
1 year ago
J
JenRight on track
asked in Eurail & Interrail Passes

Can I print out the mobile pass (Global Pass)

Hi all Is it possible to print out the mobile pass (i.e. to print out the QR code)? I understand that the old paper tickets are no longer an option but, for example, the British mobile passes can actually be printed out and then you just show the ticket inspector the QR code on the piece of paper. It will be for an elderly person of 85 (his last travel trip :-( ) who is not tech savvy at all and he is extremely panicked at the idea of having it all on mobile. I’d really appreciate any insight. Thanks so much!

6
J
11 months ago
W
Full steam ahead
WombleFull steam ahead
asked in Eurail & Interrail Passes

Cancelled Trains

Hello!I have a little question:What is, if my train is cancelled or in delay, with a result I miss an other train.Can I change during my Travel Day the trains?

7
seewulf
Railmaster
1 year ago
Y
Full steam ahead
YorkieFull steam ahead
asked in Train connections & reservations

Are UK reservations now compulsory on some trains?

Whilst checking a few options recently I have seen some UK trains requiring reservations. The latest was when I was doing a check on a UK planner for the recent question on Holyhead to London. There are a few direct trains operated by Avanti and they clearly say a reservation is required to travel on those trains. I have also seen some LNER trains with the same requirement on the Interrail planner.

12
Y
Full steam ahead
6 months ago
Kakei Hyoma
Kakei HyomaRail rookie
asked in Train connections & reservations

Planning trip ''conditions apply''

I bought a Eurail Global Pass and I want to ride [7/10 07:42 Koeln hbf →9:35 Brunelleschi-mid]train. It is displayed as conditions apply. I do not know what’s means.This is my first trip with a Eurail pass. Can anyone tell me? Thank you  

2
Kakei Hyoma
11 months ago
O
oliviarNew aboard
asked in Train connections & reservations

Booking seat reservation from Paris to Barcelona on the day of departure at the station. Can I secure a seat?

Hi! I have a 10 day Global Pass and am trying to book my seat reservation from Paris to Barcelona on March 17, 2022. It appears my current option is only a paper pass (which wouldn’t arrive soon enough) so I will need to make this reservation at the Paris Gare de Lyon station. The issue is that I will not be able to get to the station until the morning of the 17th, only a few hours before the train to Barcelona is scheduled to depart. What is the likelihood that I will be able to secure a seat? Is it possible to secure day-of seat reservations?

5
Angelo
Railmaster
8 months ago
Robert Durant
Robert DurantRail rookie
asked in Eurail & Interrail Passes

Baltic travel

Has anyone traveled between Poland and Estonia?  There seems to be conflicting information about trains. We have global eurail passes and want to go to Estonia next week. 

6
Sebastian Emil Sørensen
Railly clever
11 months ago
T
TörnqvistRight on track
asked in Eurail & Interrail Passes

Problems with the Rail Planner app, unable to add journey/use travel day

A customer of ours is experiencing problems with the Rail Planner app, unable to add journey/use travel day. The app shows a "Something went wrong" error message. They are out traveling right now, please advice. Ping @Nanja 

15
Stephane Bourgeoisie
11 months ago
Alexa Cox
Alexa CoxRail rookie
asked in Eurail & Interrail Passes

Invalid Passholder Number

Hello, We have two mobile passes which do not have a pass holder numbers, but this is required for the Eurostar booking. Please can you help?Alexa

4
Alexa Cox
1 year ago
P
paulomurray
posted in Eurail & Interrail Passes

EUROSTAR – PROBLEMS BOOKING SEAT RESERVATION USING INTERRAIL PASS !

EUROSTAR – PROBLEMS BOOKING SEAT RESERVATION USING INTERRAIL PASS !BASICALLY FORCED BY EUROSTAR TO BUYING A FULL PRICE TICKET DESPITE HAVING AN INTERRAIL PASS! AND THE TRAIN NOT BEING FULL!This is our first experience with Eurostar and Interrail Pass, and possibly our last! We are a family of 5 persons.Eurostar are not encouraging ‘environmentally sustainable travel’ with their very limited Interrail pass compulsory seat reservation availability.Eurostar are financially punishing families travelling on a limited budget with limited alternative travel options having already purchased an Interrail Pass.We recently purchased Interrail Passes in order to travel from Austria to the UK primarily to visit family. We wanted to try an alternative to flying and use this environmental and sustainable travel option.For various reasons we were not able to book or purchase earlier than we did (mid to late July).Pre purchased Interrail passes are required in order to complete a compulsory seat reserv

10
BrendanDB
Full steam ahead
5 months ago
B
Keeps calm and carries on
btravelKeeps calm and carries on
asked in Train connections & reservations

Pass Cover Number for Mobile Pass Eurostar

I’ve made our first seat reservation out of several on Eurail.  However they will  not allow us to chose our seats.  So, I wanted to book direct with Eurostar, with the hope they will let us chose our seats.  However, they want a Pass Cover Number.  We have mobile passes, so I don’t think I have that number.  I’ve asked Eurail for it, but to no avail.  Any suggestions on how to book seat reservations and be able to chose seats? 

28
A
Railmaster
7 months ago
D
Full steam ahead
dennistdFull steam ahead
posted in Train connections & reservations

Interrail not valid on ICE NL->DE 17 June - 18 August 6:00-16:00

According to NS International Interrail is not valid anymore (even with seat reservation) on the ICE from the Netherlands towards Germany between 6:00 and 16:00, during the summer months (17 June - 18 August). 🤐 During the period from 17 June to 18 August 2023, Eurail and Interrail travellers cannot use the ICE International trains towards Germany with departure times between 6am - 4pm from a station in the Netherlands. Even with a separate seat reservation, travel on these trains is not allowed for Eurail and Interrail travellers during the specified period. Source: https://www.nsinternational.com/en/global-train-passes/discover-europe-by-using-interrail

23
R
Railmaster
1 month ago
MichaelCr
MichaelCrRail rookie
asked in Eurail & Interrail Passes

Trips on website different than trips on app

When I log in to the website, there is a single “My eurail trip” under my trips. On the railplanner app I created 2 trips with different names.How do I get the trips to be the same on the website and on the app? I want to be sure the reservations I am adding through the website are going to the trip I am using on the app.

12
R
Railmaster
10 months ago
Laura98sophie
Laura98sophieRight on track
asked in Eurail & Interrail Passes

1 month - is this one calendar month or just 30 days?

Hey, it says I can travel with Interrail pass within 1 month, is that one calendar month or just 30 days? so If I start mid of December, will the pass still be valid mid of January?

2
Laura98sophie
1 year ago
Laura98sophie
Laura98sophieRight on track
asked in Eurail & Interrail Passes

What should I do if I have more than 1 inbound and 1 outbound journey?

Hey everyone,I have a 5 days Global Pass. My country of residence is Germany. I was travelling from Sweden to Denmark, then into Germany and tomorrow I wanna leave to England. In January I will come back to Germany. I have just read that I can only use one inbound and one outbound journey. What should I do? Should I book a ticket to Brussels without interrail so I don’t use another outbound journey, Will I be able to use interrail from England in January?Many thanks Laura

14
Angelo
Railmaster
8 months ago
G
giuliiamoraRight on track
asked in Eurail & Interrail Passes

Which bus companies in Norway are included in the Global Pass?

As we know, there aren’t a lot of railway networks in Norway, do you know which bus companies are included in the Global Pass? I can’t found anything, maybe you know also where i can buy the tickets ?

6
M
Full steam ahead
1 year ago
Leo Hurtado
Leo HurtadoNew aboard
asked in Eurail & Interrail Passes

Can I still travel through the UK with the interrail pass?

Title. Since Brexit happened and all, we’re not sure if we can travel through there. 😅

2
seewulf
Railmaster
1 year ago
M
mariepandiRail rookie
asked in Train connections & reservations

Seat Reservation on OBB

I booked Amsterdam - Zurich on Interrail and created a QR code for it as seen below. I have 3 questions:To make the seat reservation on OBB website, should I click on '’Ticket Already Exists'’ or '’Standard-Ticket'’? Either way, the seat reservation will be 3 eur. Which one of the 2 options will let me cancel or change the time alors with the reservation for free? '’Standard-Ticket'’ says it will let me cancel and modify the time but what about the 3 eur reservation? What do I show to the controllers? The Interrail QR Code or the one generated by OBB once I buy the 3 eur reservation? 

1
A
Railmaster
7 months ago
S
SonvishRight on track
asked in Train connections & reservations

seat reservation

We have global Eurail passes.  I’m trying to book from Edinburgh to London.  The Eurail site does not allow to make the seat reservations and give the other booking option of using acprail.  How do I book the seats and get tickets on acprail with my Eurail passes?   thanks 

7
S
11 months ago
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