Sticky Survey

Help Us to Improve Our Refund Policy

  • 2 April 2024
  • 0 replies
Help Us to Improve Our Refund Policy
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At Eurail we currently charge a refund admin fee (15% of the Pass price) in case you ask for a refund of an unused Pass. We realize that sometimes the reason for return is that you cannot book the desired train and or route as the train is fully booked or that you find out you ordered the wrong Pass. We want to improve our policy so that it addresses these situations and we have 3 simple questions for you. Tell us your thoughts by taking the survey 👇

Answer the 3 questions here! 


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