Journey information issue affecting iPhone users (March 30)

  • 30 March 2023
  • 1 reply

Following an update, we were made aware that iPhone users may be experiencing an issue when displaying their Pass on the Rail Planner app. Journey information may be missing from the section under the mobile Pass QR code in the app.

We have reached out to our carrier members and their ticket inspectors about the issue and we are currently working on fixing the problem as soon as possible.

For any disruptions during your travel, please contact our customer service team via the contact form on our Knowledge Base.

If you're not experiencing this issue, please don't update your app until further notice.

1 reply

Userlevel 7
Badge +8

Updates are usually automatic, so this will affect many, many users.

Additionally, this is not the first neither the second time that an app update broke the app.

What is being done to prevent this from repeating itself again and again?