New to our community?

  • 20 May 2021
  • 2 replies
New to our community?
Userlevel 7
Badge +8
  • Community Manager
  • 868 replies

Hello and welcome to our Eurail Community! :)

Whether you are moving to this site from the previous platform, or are a new community member altogether, you'll find all the information you need below to make the most of your experience.

Here are 5 tips which will help you for a great start:

1. Complete your profile information

Everybody likes to know who they are speaking with. By adding more information to your profile, you are more likely to receive better and quicker replies from other users.

In order to complete your profile information, go to the "My Profile" page''. On this page, you can add:

  • A profile picture- I'm sure you have a photo of yourself from your last trip! 📸
  • What destinations you have visited and your favorite of them all. 🌍
  • A bit about yourself 🗯: are you an all-round explorer? Rail master? Nature lover? Or share what interests and matters to you most outside of the travel scene.
  • A signature that will be displayed at the bottom of all your posts.

- Don’t forget to introduce yourself- we would love to get to know you better!

2. Don't be afraid to ask

Sometimes new users are afraid to start their own question or discussion. But there's no need to worry- there's no such thing as a stupid questions. Should a reply or comment be too technical or complicated, don't hesitate to ask for more info. Every new opinion, different perspective, and question, no matter how simple or advanced, makes this community better. As long as you follow our community guidelines, all posts are welcome!

if you can't reply on topics, and you get a message “you don't have permission to create a new topic.” when you want to start a new one, it may be because you have not activated your account via the email with the subject '’Activate your account on our Community” you've received.

3. Search before you start a new topic

It's likely that a question you have has been asked before. Therefore, we recommend that you search the community first before you start a new question or discussion. You can find the search bar at the top of every page in our community. If you can't find the information you're looking for, feel free to create a new topic. This article explains how to do that.

4. Describe your question/ issue in detail 

When you post a question or an issue, it's best to include as much information as possible. This will help other users to understand exactly what you want to know. For example, if you want to know if a route requires reservations, try to mention journey details, like the start/end stations and the departure time of your preferred train. You can even add images and videos to your question- check here for a detailed tutorial.

Note: Never post any private information (phone number, email address, etc.). This is a public community, so anybody could see and use this information. 

5. @mention someone when replying 

If you're replying to someone or you know someone who would be interested in your post, type @ and then their username and select their name from the list to @mention them. This tags them in your post and sends them a notification that you've tagged them. Be thoughtful when using this feature - only use it when you think the other person will appreciate it.

6. Be patient & don't spam

Sometimes it may take time until the right user reads your question. Please do not share the same question in several topic pages, especially if the topic is not related to your specific question. Other users will not appreciate this as it will only cause confusion.

If you have any more questions about how to use this community, have a look through our how-to guides on the  ‘’News and announcements” subforum. Feel free to post new questions there if yours hasn't already been answered.  Check out our guide on creating new topics and questions to get the most out of any post you create. We will continue to share helpful tutorials, instructions, tips, and more, to ensure make the most out of the community.

2 replies

Userlevel 1

Thank you.

@Nanja maybe you could add the following to this welcome message:


if you can't reply on topics, and you get a message “you don't have permission to create a new topic.” when you want to start a new one, check your email for a mail with the subject "Activate your account on our Community”


it took me 4 days to find out wat was wrong. (and maybe insided could add this to their “you don't have permission to create a new topic.” message too, so you know whats wrong...