Replies posted by Felipe.iturrieta

45 Replies

Silvia Mabel Prado
Silvia Mabel PradoNew aboard
asked in Eurail & Interrail Passes

Reembolso

Hola Silvia. He contestado a su correo con un enlace al formulario que debe rellenar para completar su pedido. ¡Espero que pronto pueda disfrutar de un viaje en Europa! Saludos.

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Felipe.iturrieta
2 years ago
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LeaNew aboard
asked in Eurail & Interrail Passes

Broken phone, while travelling

Hello Lea! I see in our system that my colleagues have already de-registered your friend's Pass from the broken phone. If that is not the case, please let us know the order number of the Pass so we can de-register it. Regards

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Felipe.iturrieta
2 years ago
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EilishRail rookie
asked in Train connections & reservations

Reservations

Hello Eilish. This is strange indeed - are you sure you are logged in and looking at trains that are not fully booked, or too far in the future? The best way to test this is to look for connections in 2 months - time enough so that the trains are still not fully booked but not too far into the future (mostly, reservations open 3 months before departure date). If you are logged in correctly and all trains present this issue, please send us the details (including screen shots) via this form.

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E
2 years ago
Michael Graham
Michael GrahamRight on track
asked in Eurail & Interrail Passes

Cant access store on eurail.com

Hello Michael. I am very sorry to learn of this issue. It has been forwarded to our IT team. Did you manage to buy in the end? The page in the screen shot is indeed the one where you can buy the Passes - somehow the table with the prices is not showing for you. Normally, using an incognito window or different web browser helps, but as you mentioned, that did not work for you. Can you try using a different device or a PC?

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Felipe.iturrieta
2 years ago
J
Keeps calm and carries on
Jaystrucks2Keeps calm and carries on
asked in Eurail & Interrail Passes

How do you board a local train on a day your using one of your global pass days.

Hi Jay, It should be possible to add multiple legs within the same day ticket - theoretically they should not disappear after adding a new leg, but if that happens, you can manually edit the journeys to add the one missing. If the problem persists, please send us your order number so we can look into the matter.

2
J
Keeps calm and carries on
2 years ago
L
ldanesRail rookie
asked in Train connections & reservations

Travel as a group

Hi Idanes,Great that you are planning a trip with your boyfriend. Unfortunately, the self-service tool in the website and the mobile Rail Planner App are not really connected. To make seat reservations together, you only need to register together at the self-service tool, by adding more travellers to the same account. You can then request the reservations together - the system will automatically book the seats as close together as possible. You can read more on how to make seat reservations on https://www.interrail.eu/en/book-reservations .

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L
2 years ago
Sam Rouquette
Sam RouquetteNew aboard
asked in Eurail & Interrail Passes

greek island pass: do we beed to travel with the physicak pass ?

Hello Sam. Unfortunately, as you may know, there is no electronic version of the Greek Islands Pass, which means the physical, printed copy of the Pass is necessary when travelling. If you don't have enough time to have it delivered to your regular address, perhaps you can have it shipped to your address in Greece? Make sure you warn the hotel/hostel staff beforehand, so they know to sign for the delivery and keep the Passes for you. Otherwise, I'm afraid you will need to purchase regular ferry tickets to complete your journeys.  Kind regards

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Felipe.iturrieta
2 years ago
C
CeeCee101
asked in Eurail & Interrail Passes

Mobile Pass Not Working, no way to get a ticket!

Hi, I am very sorry to learn of this issue. This bug should have been fixed by the latest update of the App (please make sure you have version 19.0.0 at least). In older versions, one workaround solution was to simply push the app to the background (not closing it, but minimizing it/opening another app), then switching back to it (the action of going to background and back to main app shown normally triggers the QR generation to work correctly). If you do have the latest version of the app and still cannot generate the QR code, please send us your order number so we can look into the details. 

2
C
2 years ago
Florian
FlorianNew aboard
asked in Eurail & Interrail Passes

children

Hello Florian, You should be able to add travel companions to your trip by clicking the “add your pass” button in the “My Pass” section of the App. After the Pass is added to your device, you can connect it to the corresponding trip (in this case, the same as yours, since child Passes are only valid if in presented with Adult Passes).  Regards,

1
Felipe.iturrieta
2 years ago
Jessika Chanmanee
Full steam ahead
Jessika ChanmaneeFull steam ahead
asked in Eurail & Interrail Passes

Eurail Mobile pass Activation

Hello Jessika, I've replied to the message you sent us via the chat-bot. Hopefully we can solve this before you start travelling later today! 

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Jessika Chanmanee
Full steam ahead
2 years ago
E
EilishRail rookie
asked in Train connections & reservations

Reservations

Hello Eilish, When using our self-service tool, you can click on the small blue arrow to the left of the departure and arrival time details (so to the left of the rectangle); this will show a drop-down containing the train details. If there are available seats, you can click on the class you want to travel with and the button “add to cart” will appear. Regards,

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E
2 years ago
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anita_zecicRight on track
asked in Eurail & Interrail Passes

System doesn't let me cancel the trip

Hi Anita,I am sorry to learn of this! Have you managed to cancel it? If not, please let us know your order number so we can look into the details of your order in our system. 

2
A
2 years ago
L
LuiNew aboard
asked in Eurail & Interrail Passes

phone turns off

Hello Luisa. I see my colleagues have replied to this question via e-mail. Please follow up with them if their suggestions do not resolve the issue.

1
Felipe.iturrieta
2 years ago
Christineb
ChristinebNew aboard
asked in Train connections & reservations

Your Pass or the Pass of a travel companion is not valid for this connection.

Hi. I am sorry to learn of this issue. This error message can be shown for a few different reasons, such as a Pass not being valid in a certain country, missing traveller details in the system account, wrong/outdated pass cover number, etc. We'll pick up the request you created via our chat-bot and look into the details of (and possible solutions for) your case. 

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Felipe.iturrieta
2 years ago
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EsmeeNachtegaalNew aboard
asked in Eurail & Interrail Passes

Greek island pass - Athens

Hello Esmee,Great that you will be travelling to Greece! Unfortunately, the Greek Islands Passes don't cover train transport to Athens; you can see all the details on this brochure. Kind regards

1
Felipe.iturrieta
2 years ago
Erik Guayana
Erik GuayanaNew aboard
asked in Eurail & Interrail Passes

Pase Movil

Hola Erik.Debe ser posible armar un viaje antes de recibir el Pase electrónico y conectarlos en seguida. Note que debido a la situación COVID, hay más cambios de último momento en los horarios de los trenes, además de cancelaciones y restricciones (recomiendo consultar el sitio oficial de la compañía ferroviária con la que viajará). Saludos

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Felipe.iturrieta
2 years ago
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RobE96New aboard
asked in Eurail & Interrail Passes

Lost iPhone with lost mobile pass

Hi Rob, I am sorry to learn your phone got stolen. I see in our system that one of my colleagues has already helped you (Rob E., order number IN30234994) by unregistering the Pass from your old phone. I trust you have managed to retrieve the Pass and continue travelling. Please let us know otherwise.  Kind regards

3
seewulf
Railmaster
2 years ago
O
oddscyNew aboard
asked in Eurail & Interrail Passes

1 Month Pass Count

Hi. You are correct - activating the Pass on the seventh of September, the month's validity will end on the sixth of October. Unfortunately, it is not possible to extend this validity.  Kind regards

1
Felipe.iturrieta
2 years ago
T
Travelfever13Rail rookie
asked in Train connections & reservations

How to travel from Trondheim (NO) to Ostersund (SE)?

Hi, The Norwegian railway company (Vy) has indeed suspended all international connections, though there are replacement buses on some routes. The Pass is valid for travel on replacement buses offered by the SJ (the Swedish railway company), though there are really not many connections available (most likely between Oslo and Gothenburg/Stockholm: https://www.sj.se/en/traffic-info/track-work/scheduled-track-work.html##western). Unfortunately, it looks like this situation will not change before your travels; I suggest you look into private bus companies that may runthis route (which would not be covered by the Pass). 

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Felipe.iturrieta
2 years ago
A
A.BNew aboard
asked in Travelling by train

International bike rentals?

Hi A.,There are bike rental options available with the railway companies (NS in the Netherlands and SNCB in Belgium), but it is not possible to return a Belgian bike to the Dutch system or vice-versa. You may do so between cities within the same country at an extra cost (normally, you would need to return the bike to the original location). You can check more details on https://www.belgiantrain.be/en/station-information/car-or-bike-at-station/rent-a-bike-at-the-station and https://www.ns.nl/en/door-to-door/ov-fiets/  . 

3
M
Full steam ahead
2 years ago
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