I should say I only came to this board once I realised we had an issue so hadn’t read the advice here until it was too late!
I’ve chosen today as the first travel day for one of the five passes we’re travelling on before realising we had an issue. I’d stupidly thought the outbound journey was just taking us to the point where we left the country, so hadn’t realised there would be a problem. I haven’t chosen a journey yet so presumably activating it today but negotiating with the ticket office re the strike issue and selecting tomorrow’s Eurostar journey as my outbound journey might still be possible?
Did anyone find an answer to this? We are in this position. We are now travelling to London tonight with Eurostar reservations tomorrow and I’ve just activated our passes and realised the issue we have. Do you think if we discuss it at the ticket office before we board our first train (to London) it will be OK? We’ve got seat reservations already for it as they are required on this route.
Thanks, Anna. I haven’t been able to watch the video as I’m in a meeting at the moment but I will later. Hopefully I can work this all out. I’m not usually so defeated by things like this but I couldn’t find a person to talk to and the help services weren’t very helpful.
Thank you. Thankfully we do not need any other reservations other than the Eurostar ones and our UK ones (which I can at least ask at our local station about). But I’m still confused. I understand that we print out the Eurostar reservations and show them alongside our mobile passes, but do they form part of our trip that we link to? All the rest of our trip is local unreserved trains - presumably I need to set it all out in the app and then link before departure?
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