I agree that the words used are not the best, I will forward this do edits. Check also the point 1. If you have a European passport and a non-European passport, use the passport/ID of the country you live in. If you live outside of Europe, order a Eurail Pass. If you live in Europe, order an Interrail Pass from Interrail.eu.
UPDATE: Interlaken Ost (See) is considered a secondary location to Interlaken Ost. This designation is provided to Merits by SBB, and Hacon's logic automatically hides secondary (subordinate) locations. If a connection serves a station of lower hierarchy, any secondary station can be found by simply using the primary location (in this case, Interlaken Ost).We have also tested the connection in the App: The BLS ferry traveling from Interlaken Ost (See) to Iseltwald See is identified if a user simply selects Interlaken Ost as the departure point and Iseltwald See as the destination. There's no need to specifically choose the Interlaken Ost (See) station.Let me know if you have questions.
Hi all, I want to emphasize once again that the residency rule takes precedence over all others. According to our policy, Interrail passes should be purchased by European citizens/residents. If an individual uses a non-European passport to buy a Eurail Pass but actually resides in Europe, they may face fines from the authorities/carriers. It's crucial that we adhere to the rules, and it's the user's responsibility to ensure compliance.Have a nice weekend!
Hi all, Received an update from our timetable expert! Seems like removing the attribute from our timetable is a bit tricky because we're pulling data directly from NS. We've escalated the issue to the HACON system and now we're waiting for their response. We'll make sure to keep you in the loop!Thank for the patience!
Hi @Trip2EU I see that this was indeed a bug. It's already fixed in the App. Have a nice day!
Hi @juliadbau I saw that the issue was already solved!Let us know if you still need any assistanceHave a nice day!
Hi @andreasant05 I invite you to post this in our dedicated group for finding travel buddies!Find a travel buddy | Community (eurail.com)Have a nice day!
The rail planner app does not determine what trains/ferries you can take. If one is missing, you can always enter it manually. The BLS ferries are hop on/hop off. No reservation is possible. The ferry stop in Iseltwald is called “Iseltwald (See)”. You should see it when you type in the name. The ferry stop in Interlaken is called "Interlaken Ost (See)”. This stop does not show up in the planner search, unfortunately. You can however find it if you use the map view and zoom in on Interlaken. "Interlaken Ost (See)” is located just north of the station, at the waterfront. @Mukhammad @Camilo. Could "Interlaken Ost (See)” please be made visible in the planner search? I will check with the timetable team to see what can we do 😉
Hi there!I will check with the timetable team. Thank for flagging this up!Have a nice week ahead!
Hi @Quellovero21 I invite you to post this on our travel buddy group: https://community.eurail.com/groups/find-a-travel-buddy-76Good luck finding travel buddies!
@rvdborgt I will investigate this 😉
Hi @rvdborgt Indeed, it is strange we offer the double compartment but not when choosing two 1st class passengers.I will check this with our technical agents. Thanks for bringing this up!
Dear all, I will investigate this with the relevant SME. Considering that our Benefits Representative recently transferred to a different role, this could take some time. I will keep you updated. Have a nice week!
Hi @LJGrimes I am sorry you had to cancel your trip! I hope your foot gets better soon! You can also contact customer service as I am sure they will find a solution for you! Follow this link: https://eurail.zendesk.com/hc/en-001/requests/newHave a nice day!
Hi there! As an update to this post, I would like to share with you guys the link where you can upload your images and videos with us:http://upload.interrail.eu/Additionally, you can share the story of your trip with us here: Have a nice day!
Hi @Napstissimus If you had issues because of delays and cancellations, I invite you to contact customer service support. I am sure they will be happy to look into your case and find some solutions for your remaining days of travel. To contact them, follow this link: https://eurail.zendesk.com/hc/en-001/requests/newHave a nice day!
Hi @tobi_1899 I invite you to join our travel buddy group here: https://community.eurail.com/groups/find-a-travel-buddy-76Have a nice day!
Hola @Xianaabad Te invito a que te unas a nuestro grupo Travel Buddy aquí: https://community.eurail.com/groups/find-a-travel-buddy-76Saludos!
Hi @Ignacio Díez Aguilera I would invite you to join our travel buddy group here: https://community.eurail.com/groups/find-a-travel-buddy-76Have a nice day!
Hi @mikeduckett I think the budget seems pretty ok. I would also recommend checking our benefits portal, where you can find all our partner with whom we have a great discount. https://benefitsportal.eurail.com/?categories=a2840ccc-9b23-4c5d-a940-0e6e446d5d48Have a nice day!
Hi @Sarah I invite you to write on our travel buddy group here: https://community.eurail.com/groups/find-a-travel-buddy-76 Have a nice day!
Hi @liamobyrne91 I will forward your feedback to the relevant team. I will keep you updated. Have a nice day!
@Mukhammad @Camilo. The information about this IC Direct supplement Schiphol-Rotterdam is still incorrect, e.g. here and in the planner and app. Pass holder never have to pay this, not even for a domestic journey. Can this please be removed? We've discussed this often enough. Dear @rvdborgt Remember we confirmed with the product specialist that indeed a supplement is needed for Schiphol - Rotterdam? Ambiguous reservation system | Community (eurail.com)
Hi @Kumarvishwas Please get in contact with our customer support, as they will be able to solve the issue. https://eurail.zendesk.com/hc/en-001/requests/newHave a nice day!
Hi @mirana and @AnnaB I have checked this and indeed there was a technical problem with the refund. I have done it once more from our backend system. Please let us know if you do not receive the reimbursement within 3 working days. Our apologies!
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