Do you still have the age to travel with a youth pass? What error message do you get when you try to activate the pass? Can you post a screen shot? Remove any personal information. In my account I can't start a refund process. It says you don't own a refundable pass. But on my says:"Dieser Pass ist gebührenfrei komplett erstattungsfähig; die Gebühr für Plus wird jedoch nicht erstattet. Reiche deinen Antrag vor dem ersten Reisetag deines Passes ein; weitere Details findest du in den Rückerstattungsrichtlinien."In Englisch:"This pass is fully refundable with no fees; however, the fee for Plus is non-refundable. Submit your application before the first day of travel on your passport; see the refund policy for more details."So my pass is definitely exchangeble/refundable but my account says it's not.How should I proceed?
Thanks Anna for your replay , but i checked it the conditions , it says : if I bought Plus , and the Pass is not used or activated , I can do full Refund but the Plus price will be deducted which is my condition and it is okay for me , the thing is I can’t start the refund process like submitting a request or filling a form and send it. there are nothing in the website or the APP and Customer service is not replaying on My emails. Same problem here, any updates?
@AnnaB No I'm too old now, I get the notification "must be under 28(27?) to activate the pass.
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