Hi, me and the Customer Support team have not come across any issues like the one you are describing. Can you double-check the traveller information in your account, to make sure it's all there and correct? Solved!I actually did not realize that the trip was already added to my trip page when I bought the online pass (I’ve done quite a lot of interrail trips and they’re all called “My Interrail Trip”...) So I added a new trip manually and tried to use it for reservations, but then I did not have a Pass Cover Number, that’s where the issue came from. It’s working now :)
Hi, me and the Customer Support team have not come across any issues like the one you are describing. Can you double-check the traveller information in your account, to make sure it's all there and correct? Hello and thank you for your answer.I purchased a mobile pass. On the Interrail website I used the option “add travelers from another order” to add the information to my trip, since I did not get a pass cover number.Now when I check the traveler details manually, the validity of the pass is greyed and shows 15 days where it should show 4 days within a month, and the class is not ticked. But I cannot edit it, since I need a pass cover number to do manual edits. Should I request a PCN?
I am booking only for myself.It is impossible to book seat only reservation on DB for cross border trains, at least trains with France.
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