I bought paper passes through eurail.com site. I started the refund/exchange program well over 3 weeis ago. I keep just getting answers “we are very busy and will be back to you within 4 days” but it never happened. I then bought new mobile passes and submitted both numbers to eurail. Same results, no answer or valid response. I just need address to return the paper passes to.
That is all well and good, but not working. There is no connection to actually GET a return number and where to return the tickets to. I FedEx’d the old ones ($50) to an address I was given, which turned out to be RailEurope and was not a correct address. I already have purchased new mobile passes.
Don't be shy and let us know about your challenge.
Already have an account? Login
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.