Interrail Italy is valid from Chiasso, since the border tariff point is in that station. That means you can't enter a journey from Zurich; that will generate the error you see. If you still see that error with departure in Chiasso, then add your journey manually and put Chiasso in Italy. Also please let us know because that would be a bug in the app. Thank you, using Chiasso as departure works like a charm, thank you!
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