Replies posted by Joey Cheung

6 Replies

Joey Cheung
Joey CheungRight on track
asked in Eurail & Interrail Passes

DB train(booked using Eurail Pass) delay/cancellation certification

Hey thanks. Do you know how can I reach DB for the certificate? I missed my connecting train from Amsterdam to London due to DB train delay and thereby stayed overnight in Amsterdam. So I am trying to get my hotel cost back. I’m not sure if DB will compensate the accommodation for me so I am thinking about maybe I can try to get the money back from my travel insurance. Try customer service: https://www.bahn.com/en/contact/complaint-journey   This is about this case, right? Since you got stranded in the Netherlands, the operator there was responsible to organise accommodation. That was NS (Dutch railways). You can contact their international department's customer service here: https://support-en.nsinternational.com/app/webflow/vraag Be warned though that they have a backlog of several months so it can take some time before you get a response other than a confirmation that they've received your complaint. Also be warned that the policy in the Netherlands is that NS should orga

9
Y
Full steam ahead
1 year ago
Joey Cheung
Joey CheungRight on track
asked in Eurail & Interrail Passes

DB train(booked using Eurail Pass) delay/cancellation certification

Eurail won't issue any certificates. DB should be able to give you a confirmation, since they're the operator. Just out of interest: what do you want to claim from the insurance? DB would have had to organise things like overnight accommodation (if you got stranded), replacement transport etc. As additional points, you will probably have an excess on your insurance which would wipe out any small claim and since Interrail have a delay policy, albeit only a part of a day’s pass cost, and DB are responsible for out of pocket expenses I suspect your insurance company will decline your claim unless Dbahn refuse your claim. Thanks Yorkie. I see your point. I never claimed any insurance before so don’t really know about the policies and rules.

9
Y
Full steam ahead
1 year ago
Joey Cheung
Joey CheungRight on track
asked in Eurail & Interrail Passes

DB train(booked using Eurail Pass) delay/cancellation certification

Eurail won't issue any certificates. DB should be able to give you a confirmation, since they're the operator. Just out of interest: what do you want to claim from the insurance? DB would have had to organise things like overnight accommodation (if you got stranded), replacement transport etc. Hey thanks. Do you know how can I reach DB for the certificate? I missed my connecting train from Amsterdam to London due to DB train delay and thereby stayed overnight in Amsterdam. So I am trying to get my hotel cost back. I’m not sure if DB will compensate the accommodation for me so I am thinking about maybe I can try to get the money back from my travel insurance.

9
Y
Full steam ahead
1 year ago
Joey Cheung
Joey CheungRight on track
posted in Eurail & Interrail Passes

Compensation For Two Travellers on 21 Nov

I would start with Eurail/Interrail customer service and no doubt they will then advise you on which way to progress your claims. However they do prioritise their responses based on urgency of current travellers so it may take some time to get a response, but at least it is currently low season so they should be reasonably responsive at the moment. Thanks Yorkie. I have just submitted the compensation form.

7
Joey Cheung
1 year ago
Joey Cheung
Joey CheungRight on track
posted in Eurail & Interrail Passes

Compensation For Two Travellers on 21 Nov

Overnight accommodation and an evening meal should have been provided by Dutch railways. Interrail will probably forward that part of the claim. What did Dutch railways offer themselves? Did Eurostar rebook you without any problems on a train the next day? Hey thanks. Should I just fill in the online compensation form on Eurail website (I suppose they will handle the train delay/cancellation parts and forward the overnight accommodation and meal parts to the DB?) Or should I do it seperatly (i.e., train delay/cancellation on Eurail website and mail overnight accommodation and meal receipts to DB). I am quite confused and have no idea what should I do now. Yes I managed to rebook my Eurostar with no extra cost.

7
Joey Cheung
1 year ago
Joey Cheung
Joey CheungRight on track
posted in Eurail & Interrail Passes

Compensation For Two Travellers on 21 Nov

Please remove name and pass number above.  There is no one in the community that can help you with requesting delay compensation. You need to do that yourself.  Here you can read about the delay compensation that you can get from Eurail. https://www.eurail.com/en/help/delay-compensation Here is information about delay compensation from Deutsche Bahn. https://www.bahn.com/en/booking-information/passenger-rights/passengers-rights-claim-form   thanks so much Anna.

7
Joey Cheung
1 year ago
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