@PraNor What routes do you need to book? @AnnaB Thank you so much! I was anke to find the last answer with your help.I had to book 3 people at a time, rather than all 6. This was only with the issue of TGV from Bruxelles Midi to Strousburg.
@PraNor What routes do you need to book? Bruxelles midi to Strasbourg.It does not show up as an option on the link provided. When I go directly to the SNCF Connect website, it does show up, but does not let me put in my eurail pass. I so much appreciate your time on this.Any ideas why the route does not show up?
The problem may be that the full price tickets on the Thalys site do offer child prices for under 12s, but they need to be accompanied by a full fare adult equating to 100+ euros for 1 +2 , rather than the Global pass which allows pass holders to travel for” free “ but all passengers including children have to pay a reservation fee. Note if you have global passes for all, including the children, you can buy 2 extra reservations from the site AnnaB has linked, without worrying about age. The category is passenger 4 - 88 yrs old. @AnnaB Any hope you know of a way to book with TGV (SNCF), Trenitalia? As that link worked wonderful for Thalys and I now have two tickets for my children, but I am running into others asking for age and not letting me book (as they think I do not have an adult going with them). Thank you so much for your help.
@AnnaB Thank you, Not going to make new reservations unless it is for an even exchange. I thought I could not book two child reservations without an adult. I will try. There are no special "child reservations". Child reservations on Thalys are a lower cost. How do they charge less if they don't designate it as a child reservation? Am I going through all this for naught?
@AnnaB Thank you,Not going to make new reservations unless it is for an even exchange. I thought I could not book two child reservations without an adult. I will try.
@Yorkie Thank you. The cost for a child reservation is much less than an adult. I did not know they would let me book two child seats with no adult. I hope that is true if everything else is a dead-end.
Thank you @AnnaB , I have purchased the 4 new passes adding the names and dob of the children (yes I had done this the first time, but the passes for the choldren did not come in the email of the 4 adult passes, I assumed(woops) that kids ride free so I thought they were not in the email because they ride free. After purchasing the 36 seat reservations (4 aduld 9 reservations), I learned that children, though free, needed a reservation of there own (if required). So now I am in the horror of requested the exchange of the passes to try again for child passes... but I am now needing to ALSO get new reservations to include the two children. Why cant eurail just see my reserved seats and charge me for the two child reservations? They are saying I will have to cancel ALL, pay 25% of the reservations, just to then re-order new reservations to include the two children. The indivitual rail companies say I cannot exchange reservations to add kids with them as I "purchesed the reservations throu
Your post has confused me. If all you want is to add 2 reservations for trains you currently intend travelling on why not just buy the extras? I understand that you may want to sit together when you are travelling, but since seating is usually in 4s or 2s the six would be split anyway. You can decide who sits in which seat. If the train is not full you can normally change seats with no difficulty, and I have heard advice on here that you can ask others if they will move, but by no means a guarantee of success. You might have missed the last line, it is two seats for children under 9yo. I thought they would just ride with us, but learned I had to have two additional reservations.
I booked all my reservations through Eurail.com (I have 9 reservations in France and Italy, and each one is for 4 adults) PLEASE HELP. Though I purchased through Eurail, must I create a log-in for each railway company, or each adult, and request an exchange for each?Please help me know how I might exchange my current reservations for a new one, if possible, through eurail. They have an option to cancel for a refund of 75% but I don’t want a refund, I need the current reservations, I just need to add our two children for all 9 reservations… <sadface>
Please confirm that “any reservations that you have will not be affected by a pass exchange.” Also, how to I get the 15 euros back when it was a Eurail error that caused my need to exchange tickets. Thank you so much for your time on this. Reservations are only tied to your name, not to a pass. Exceptions are reservations for Italy done via Eurail. If you think it's Eurail's error, then explain your case to customer support: https://eurail.zendesk.com/hc/en-001/requests/new “Exceptions are reservations for Italy done via Eurail.” Please let me know what I can do, most are in Italy done via Eurail. Also, I need to get the child reservations as well, do I need to cancel/change one adult reservation and add 2 children to each (nine reservations)?
I had the exact same issue with the passes. 3 adults, 1 senior, and 2 children and the child passes were NOT in the email. Please, how do I get them to give me the two child passes I was supposed to receive? I have contacted customer service but the Bot said I have to exchange for new passes with the child passes. But wont I run into the exact same issue? The Bot assumed I did not add the children into the cart, but I DID. I was not emailed the passes for the 2 children. Please help. We leave in Dec 2022. Did you enter all the information about the children when you ordered the passes? Can you see the information about the children's passes in your Eurail account? I cannot see the chilrden’s information in my euro account and now I have to fix our reservations to include children.
I am so sorry that you have not been helped yet. Our customer service team is currently overwhelmed with an unprecedented high volume of requests at the moment which has unfortunately caused a backlog. We are working hard to helping everyone as soon as possible. Child passes need to be added to your order before checking out. Unfortunately we cannot add these passes once an order has been completed. You can arrange this through a pass exchange. Simply purchase new passes and be sure to include the child passes, get in touch with our customer service team with your old and new order numbers. We will then refund your old order. We do retain a €15 processing fee per pass. It might be useful to note that any reservations that you have will not be affected by a pass exchange. You can keep them as is. I will flag this for our team too to be handled asap. Please confirm that “any reservations that you have will not be affected by a pass exchange.” Also, how to I get the 15 euros back when i
Hello, I have contacted customer service for over 10 days now and I have not received a response. I will be travelling to Europe and using the pass next week, so I’m really worried about when they will help fix my issue. I bought 4 adult passes, 4 youth and 2 children but once I bought them the 2 children passes were not emailed to me and I just wanted to add the 2 child passes to one of the adult passes and receive help from customer service to fix this. I need this resolved as soon as possible, as we are travelling in a group and without the child passes I will not be able to take the 2 children with us on the train rides. Thank you, Mahiya I had the exact same issue with the passes. 3 adults, 1 senior, and 2 children and the child passes were NOT in the email. Please, how do I get them to give me the two child passes I was supposed to receive? I have contacted customer service but the Bot said I have to exchange for new passes with the child passes. But wont I run into the exact sa
Please can someone confirm. Is the 2 month period from the activation day, or from the first travel day? seewulf says from the activation date, but surely it must be from the first travel day. @seewulf got it right! The 2 months validity of your pass starts from the date you activate your pass. Well, you can activate your pass on 15 May but choose 15 July as your first travel day. The 2 months of course then start to count from 15 July. "Activation day” can have different meanings, depending on how you interpret it. @rvdborgt I see you stated “your pass on 15 May but choose 15 July… 2 months start to count on 15 July” … but that is not what @seewulf seemed to say. They said the “day” you activate, not the day you first travel. Can you clarify?I am heading to Europe 14 Dec 2022 through 12 Jan 2022 with a 15 days in 2 months pass. If I read seewulf correct, I CANNOT activate before 13th November or my time will run out before I leave 12 Jan, is that correct?
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