Replies posted by Boris Gourdhino

6 Replies

Boris Gourdhino
Boris GourdhinoRight on track
asked in Train connections & reservations

Reservations made, pass activated, impossible to find it again. I changed phone

No answers even on twitter... For today it's over, have to pay the full ticket. Can't believe it only because I've changed my phone, I can't use my pass. Hope it will be ok for the next train on 29/11 morning from Wien to Praga.

12
A
1 year ago
Boris Gourdhino
Boris GourdhinoRight on track
asked in Train connections & reservations

Reservations made, pass activated, impossible to find it again. I changed phone

Twitter help message sended, hope it will be fixed

12
A
1 year ago
Boris Gourdhino
Boris GourdhinoRight on track
asked in Train connections & reservations

Reservations made, pass activated, impossible to find it again. I changed phone

Yes I gave them this information, yesterday, today again. I don't have Twitter but I will try to do it now, thank you

12
A
1 year ago
Boris Gourdhino
Boris GourdhinoRight on track
asked in Train connections & reservations

Reservations made, pass activated, impossible to find it again. I changed phone

You are right I see the problem, the phone device ID has changed and has to be change by the customer service to get the mobile pass on my new phone, I send screenshots as it is demanded here : https://eurail.zendesk.com/hc/en-001/articles/4571649483165-Contacting-us-about-an-issue-No news from the service since yesterday for just this technical problem !!! I feel I will pay the tickets entirely and the pass also for nothing, it's unacceptable.Where is the customers service ????

12
A
1 year ago
Boris Gourdhino
Boris GourdhinoRight on track
asked in Train connections & reservations

Reservations made, pass activated, impossible to find it again. I changed phone

Yes I received the confirmation, actived the pass, made all reservations on rail planner, changed phone after that and now can't see anything in the app on the new phone. Tomorrow is my first travel. I sended yesterday an email to customers adress but no answer.This morning I went to the rail station of Ljubljana to take ticket to Wien, they don't ask me for any information about the pass, I guess they will control it in the train…I send the an other reclamation with the link of Brendan, thanks for your help guys.

12
A
1 year ago
Boris Gourdhino
Boris GourdhinoRight on track
asked in Train connections & reservations

Reservations made, pass activated, impossible to find it again. I changed phone

I can add that I booked trains from Prague to Krakow, and Krakow to Warsow on the website companies from Poland and Tchéquie, with the pass code and I have the reservations by mail…But the 2 trips from Ljubljana to Wien, then Wien to Praga that doesn't need extra pay were made at the same time. I didn't receive anything for that so I thought the app Rail Planner was enough.

12
A
1 year ago
Terms and Conditions & Privacy PolicyCookie settings