So they knowingly mislead folks into buying passes they don’t know if they can actually use? I suppose my mother with dementia should have combed through this company website to discover that the search results they show are completely false and you can only see the real prices and availability to use your pass if you pay them. And this is hard hitting evidence? Ha. What’s flavor is the koolaid yall are drinking that you think that is remotely ethical? Do you understand how website are made? They CAN so accurate search results when you paid them but cant when you havent? That is a CHOICE. An unethical choice.
I already looked at ALL THOSE alternative routes and nothing is available using the pass. If it was, I would have just sucked it up and used the pass. But it is not. You HAVE TO HAVE a pass to even attempt to book on this. I literally just searched it again without a pass, and it shows availability for trains at a price around 25 bucks. Those tickets are not actually available or even remotely that cost. Looking at the EXACT trains on other sites shows that the prices are closer to 500 bucks. You can not see the accurate price or open seats until AFTER you pay for a pass on this site. Only to find out there are NO SEATS that can be reserved with your pass. HOW IS THAT NOT MISLEADING? Why show trains they cant book at prices that are not real. They should be paying you considering the lenghts yall will go to defend them not refunding money for a pass that cant be used and was bought it error by someone that isnt the card holder . You need a raise.
Exactly, there is NO VIABLE ALTERNATIVE. I tried to figure out how I could possibly use the pass since I was charged for it. THERE IS NONE. I went as far being willing to completely change where we are going. There are ZERO options for our dates (weeks outs) other than buying full price ticket on the Eurostar. Which is as much as the pass. It didn’t show that the trains had ZERO availability for reservation, it just kept showing errors.A simple SOLD OUT would do wonders, but yet they don’t put that on the train schedules. And you can not try to reserve a seat without activating a pass. So if you are getting errors and it not showing that is a sold out train, should I have magically known that they trains they are showing arent even bookable? That absurd. All this to say. This company makes BILLIONS. The fact they are refusing to give my money back knowing the situation when they can speaks volumes. It’s horrible costumer service. It a shitty way to treat people. It’s unethical. T
What I need help on is getting my full refund for worthless passes. What I don’t need is people belittling me because of where I was born. Pretty hateful to be honest. They are fully aware that the charge on my card was not made by me but my mother who has dementia. Everyone, including Eurail, has said YES, it is very hard to figure out if a train is sold out on this website. If its hard for people with the FULL cogitative abilities, than its especially hard for the elderly. What I am asking for is a full refund for a service that WAS NOT given. A refund for erroneous charge made by a person who as NOT the card holder. This request was explained and given straight away. Eurail CAN refund all my money, and yet they are refusing to do it. It’s unethical. It’s horrible costumer service.
Not a troll.My elderly mother used my card and bought the WRONG TICKETS. I tried to get a refund IMMEDIATELY. I then tried to roll with and make it work anyways but there is LITERALLY ZERO available seat for ANY train leaving to ANY country from our departure city. So the pass is COMPLETELY useless and out trip is totally messed up now. The costumer service person emails me that YES, there is no way to know you cant make the seat reservation until AFTER you have the pass, and YES the website makes it really difficult to see when trains are sold out. And YES, they can that see the passes were bought within minutes of the refund request but NO they do not care and will keep my money. THIS IS THEFT. And all of you who think its appropriate that Eurail refuse to give people money back for such a situation and stand up for a multi million dollar company fucking over the little guy over what is a very small amount of money to them, but a large amount for me…. enjoy the stockholm syndrome
DO NOT GIVE THIS COMPANY YOUR MONEY.
So when you get a charge on your credit card that YOU DID NOT MAKE and explain it to them with minutes, and they refuse to give all your money back, that isnt stealing?? Hate to break it to you IT IS.
BEWARE. This company is aweful.
DO NOT BUY PASSES FROM THIS COMPANY.
DO NOT BUY PASSES FROM THIS COMPANY> THEY STEAL.
DO NOT USE THIS COMPANY. THEY STEAL.
DO NOT BUY PASSES WITH THIS COMPANY! THEY STEAL.
DO NOT GIVE THIS SHITTY COMPANY YOUR MONEY>
DO NOT BUY PASSES WITH THIS COMPANY.
This company is unethical and a thieves. DO NOT BUY PASSES WITH THEM.
This company STOLE from me. They sell you passes that are completely useless but you wont find that out until AFTER you get the pass. My elderly mother accidentally got use global passes. I realized within minutes that the passes she bought us are completely useless and try to return them within minutes. THIS HORRIBLE company emailed me saying the KNOW that there are ZERO trains we can use and that the KNOW their website doesnt explain that prior to purchase and yet they STILL refuse to give a full refund for these worthless passes.I will be suing this.
THEY ARE STEALING FROM YOU BECAUSE THAT IS WHAT THEY DO.
DO NOT USE THIS COMPANY. THEY STEAL YOUR MONEY. PASSES ARE USELESS FOR MOST TRAINS.
DO NOT USE THIS COMPANY. THEY STEAL YOUR MONEY.
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