I have contacted customer services and they said they would investigate. One week later…... nothing
After playing around with deleting trains and activating the pass I managed to activate the pass with the correct train. Eurostar insisted on seeing mine and my wife’s pass and even checked it was for the correct date even though we had seat reservations. So the scare ended ok.Our journey out was cancelled by Eurostar and we are finding it difficult to get our money back for the seat reservations.
The update has done the trick thank u
Thank you for the answer. Re point 1- would it matter if you didn't cancel a journey? Could you just add a new one? Re point 2 When I click Show Ticket (Pass does not start until March 9) I do not see the first travel day therefore no bar code. This concerns me greatly. I have reservations for some journeys or part journeys printed off but no evidence that I have booked other trains
We have activated our passes- we had no reason not to? What is the problem with having activated them?Mike
I cannot see any tutorial? Has it been removed? I am on a MAC- is that why?
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