I asked on both platforms.
I also answered that I had activated my passes to book seats. Then, as I couldn’t do this, I asked for a refund. I CANNOT DEACTIVATE my passes because they have been BLOCKED. Paypal asks me to CLOSE THE CASE to get a refund and Eurail says that if I close the case, I may get nothing. I am in a dead end street.
I have answered all 5 questions. Here are the answers again:1.Yes, I have been connected to internet in the past 72 hours. 2.I have the electronic passes. Your pass has been blocked. the only option they give me is “delete pass” There is no validity period, because as I said, the only option is delete pass. But when I activated them, the validity was from July 20 to august 19
I want a refund of my passes. The link does not help me because my passes are blocked. I cannot therefore ask for a refund.
1.Yes, I have been connected to internet in the past 72 hours. 2.I have the electronic passes. Your pass has been blocked. the only option they give me is “delete pass” There is no validity period, because as I said, the only option is delete pass. But when I activated them, the validity was from July 20 to august 19
I have got 2 passes, one for me and one for my daughter. I activated the passes to book seats, but they are not available yet. I have asked for a refund because I want to plan my trip ahead, not all the trips I want are available so out of the 5 days. I would use 4. I cannot book the seats yet and I found out that there is a certain amount of tickets available for eurail, so maybe I have to buy a new ticket for some of the trips. Plus, I want to make sure that I travel next to my daughter and not in a different carriage, for instance. Anyway, I asked for a refund. Paypal says I have to close the case so that they release the money, and eurail says that if I close the case, I may lose all the money. I am like in a dead end street. Customer support says I have to deactivate the passes to ask for a refund, but I.cannot do that because Eurail has blocked them.
As the passes are blocked, the only thing it allows me to do from the app is to remove the pass. I cannot deactivate it.
I asked for a refund o my passes, that’s why they are blocked. But now I am in between 2 situations. Paypal says I have to close the conversation and eurail says that if I close the conversation, I will lose all the money. So, I am at a loss.
How awfuly inconvenient. If we are travelling together, it would be easier to have the passes linked to the same trip. For booking seats and everything, it would be simpler.
Buses are a good option, except that many times they have restricitions with luggage.
I am looking for the following trips in july and august: Madrid - Valencia (I found trips) but did not know I had to pay extra to book a seat. Valencia - Granada (no options) Granada - Malaga (no options) Paris - Barcelona (the reservation is too expensive) Barcelona - Madrid
I have 2 mobile passes. I did not know the reservation of seats had an extra cost, and I cannot find the trips I am looking for.
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