Try the workaround of adding journeys all to a single trip. However you’re better off with paper, the app stinks
I am using 19.0 version for iPhone. We tried reinstalling the app. We now tried your suggestion. Neither worked. We were able to do ONE trip by using the workaround described by the other user in the community here which was search for the train by each station. That worked for our first trip. Now when I try to put in our next trains, one of which has a costly added seat reservation fee which was paid for already, NOTHING WILL WORK, not even the workaround described by trying to select journeys by individual train numbers by individual station.My order number is EU30229895, the pass numbers are LB52B2 and JZ6WRW, names Christine Chapin and Thomas Storms. If you cannot come up with a fix ASAP I want all my money back plus the costs we are going to have to spend buying all these trips individually since we are ON the trip in EUROPE right now and you have NO phone contacts available to assist.
We tried Pieter’s workaround and that helped at least for today but overall this app is not working properly and yet, THERE IS NO ONE TO CONTACT IN REAL TIME. So if we hadn’t seen Pieter’s workaround, our passes would be UTTERLY USELESS. Eurail needs to fix this ASAP. We tried deleting and reinstalling the app, making sure the app is latest version and all the other tricks. But nothing worked. It would NOT let us add a journey to obtain a ticket. At least for today Pieter’s workaround got us tickets to our destination but this problem needs to be solved. What a crap app.
We are having the exact same issue. We arrived today and are set to begin our first journey tomorrow and the app will NOT let us add journey or obtain a ticket!!!! We spent 45 minutes with the SBB information desk at Zurich station and they could NOT figure it out either! We need urgent help and the customer support says they can’t get back to us for 7 days. What do we do?????
Don't be shy and let us know about your challenge.
Already have an account? Login
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
