Hey @rvdborgt, thanks for the quick reply. I'm currently travelling, had made all my journeys/trips in advance and when I went to load my QR codes today it gave me the offline prompt. I contacted customer service via the link on the original post on this same issue this morning. No response yet, said it would be within 48 hours however that is cutting it extremely close to my first transit.
What was the solution? I have the most up to date app and have contacted customer service but am waiting on a reply.
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