It says that the validity period is 7 aug-6 sept Hi Sacha, I removed your screenshot as it was containing confidential information that could have been stolen (e.g. your pass number). Better be safe! Cheers,
Hi Saraladrillo, I reported that the link is broken to my colleague in charge. As rvdborgt mentioned, only the membership is free, not the entire hostel stay. Cheers, Hi, The link has been fixed. Cheers, Marion
Hi, I see that our customer service replied to you already but that you haven't answered yet. Did you check your spams? Cheers,
Hi,Just letting you know that all regional train traffic in Skåne, Blekinge, Kalmar, Halland, Västra Götaland, Jönköping, including Kustpilen, Krösatågen, Pågatågen, Västtågen and Öresundståg is included in the pass. Cheers,
Hi everyone,I'm pleased to inform you that the issue has been resolved. Italians trains can now be booked again through our website. With regards to the 1st class issue, I will ask my colleagues for an update.Cheers,
What is the cover pass number , and how do I get it for my mobile interrail pass ? It seems it is necessary in order to make some reservations . Thanks, David Byrne Hi David, I see that customer service replied to your email. I hope you were able to make your reservations. Cheers,
Hi, I have some updates here, we changed attributes from mandatory to optional for all trains in the UK. Unfortunately, for technical reasons, we cannot specify mandatory for sleeper train. Cheers,
Respected sir , my uncle and cousin came from USA to travel to Europe and I am planning everything .I have booked them eurail pass .they both are currently in London and I am in germany ..As we are activating the mobile pass ..I have activated my mobile pass in my mobile ..and my uncle has on his ..now it is not possible to get mobile pass in my cousin mobile ..they are having train in 4 hours ..please help Hi, I escalated this internally. Hopefully you will get a reply on time. Cheers,
Hi, just confirming that Eurail and Interrail pass holders can book simultaneously, but not in France (because they have separate reduction codes for Eurail and Interrail, but it might be possible in 2023 with a new system they will use). Cheers,
Hi, Just wanted to confirm what you've been told. Here is the confirmation I received from our customer service:To start or end your trip at a border station without having to use your out- or in-bound trips on that travel day, you can go to the Planner section and fill in the departure/arrival station followed by the word "border". You should see a notification saying the station was not found, along with an option to "add your journey manually". By clicking that, you can enter the name of the station + the word "border" and manually select the country (so not your country of residence, in this case, to avoid the use of the out-/in-bound). If you combine this with a regular transport card to travel in your own country, instead of regular tickets, remember you may need to check out/in at the border station. If the train does not stop at a border station, you must purchase regular tickets from the last station in one country to the first in the next.Cheers,
Hi everyone, Sorry for the delay, my colleague is sick and I’m trying to pick things up in the meantime. The Heathrow Express is not included in the pass anymore, we have adjusted the app and the website accordingly. However, you can take the Elisabeth Line (run by TFL Rail) to reach the Heathrow airport. I hope this helps :) Cheers,
Hi, Just informing you that this was solved, the discounts are now also available in French (and other languages as well). Cheers,
Hi, Unfortunately the rules in Britain for a night sleeper are that your ticket needs to be valid on the day of arrival and is thus an exception to our regular rule for night trains. That will not change despite the fact that we have tried many times. I hope this clarifies the situation. Cheers,
Hi everyone, here is what LTG (the Lithuanian railways) informed us about:1st class: reservation mandatory 2nd class and 3rd class: no reservation requiredI hope that helps. Cheers,
Hi, I asked my colleague in charge of our timetable to investigate this, we will come back to you whenever we know more. Cheers, Hi, the issue has been solved, you should be able to seen indication prices now. Cheers,
I bought a global pass on 3/31/22 and since 4/12/22 I have sent 30 emails to you. I can not reserve a seat for any of my intended trips (Troyes-Girona; Troyes-Toulouse), neither spontaneously nor with a lead time of 8 weeks! I can do NOTHING with this ticket as. I had to drive to and from Spain by car and had to buy additional airline tickets for Toulouse. Your ticket does nothing at all and is an absolute bust in my opinion. I want my money back completely and immediately! I will not wait another day! As far as I know, you have a 14-day right of withdrawal in the EU. Since I wanted to return my passport already from 12.4, I also want my complete money back! HI Biancafrenken1991, Our customer service should have come back to you with more details about our refund policy. I understand your frustration and disappointment and hope you will find a traveling way that will suit you best in the future. Best,
Thank you for your answers. I called Vy today via phone. Reservation for 1st class or private compartment isn’t possible with Interrail for all of their trains in Sweden and Norway. Unfortunately, this fact isn’t communicated as well and I bought my Interrail for nothing. Even the Interrail homepage calls prices for such reservations on this routes... Hi Konrad, Content has been made clearer on the website thanks to your feedback. VY and SJ have different sleeping accommodation offers. So far it's not possible to book private compartments for VY trains, we simply don't have that option. We don't foresee a quick negotiation that would allow it to happen soon but we will keep on trying. Cheers,
Hi there, Data in the App is only updated when the new release is done after the timetable update with corrected data. That's why there are often some discrepancies possible between App and Web. Please always refer to the webiste in case of any doubt, as the timetable updated there are more frequently. The App will follow as well, but less frequently still unfortunately. Cheers
Hi, I just got a reply from my colleague. If in doubt about timetable data in the App, please always compare with Timetable on the website. Both are using same source, but App gets updated less frequently. This is especially noticeably in months like now (and November/Dec), before biannually timetable updates are shared by all carriers. The timetable on the website is quite in line with the timetable on Renfe's website, so the App will follow during our next release. Cheers,
On the directferries website you can't book ferry tickets with Interrail discount. You have to book via the ferry operators themselves. For Valencia - Ibiza that seems to be Balearia. Although they say there's a 20% discount with Interrail/Eurail, they don't say how to book that. I'd suggest to contact them and ask. At the bottom of their Interral/Eurail page, there's a "Contact us” button and a button to contact them via Whatsapp. Do report back here how it works because I've also been wondering, for a future trip to Mallorca. Hi, You can find more information about the Balearia ferry discount here. I hope this helps! Cheers,
Hi flx, You can have several passes on one pass but you need to duplicate the "My trip” with all the train journeys you are planning to have so that every pass has a "My trip” allocated to it. Does that help? Cheers,
Cannot activate my global pass. Out of 5 people only one has gone through while the rest mentioned to contact customer service. However, I have wait for days and tried to sent messages through Facebook, email, twitter but there is still no reply. I have checked that all information are correct and the app is of the newest version. Also tried setting as mentioned in the forum too. Still not working I have attached a photo of the message shown. Hi Chayanan, I'm sorry to here that you are experiencing this issue. Our customer service is experiencing an increased number of questions, please bear with us. Cheers,
Hello! So this trip has vanished from my travel day many times. Even though I had this reserved in February. Every time I try to add this journey back to my trip it instantly registers under the 28th even though it’s showing me trips for the 27th. I also cannot view my QR code under my pass but the app is acknowledging that tomorrow is turned on as a travel day. In terms of updating the app it says I have the most current version.(I’m using an iPhone). My friend is also having the same issue as I am. Hi Heeyluis, I'm very sorry to hear that you have been facing this issue and that we didn’t get back to you on time due to our high level of requests. I hope you were able to catch your train, especially as you had a valid reservation. If not, please reach our customer service, they will take action accordingly to fix this. Cheers,
There is a journey I want to take that can’t be found in the Rail Planner app, so I need to add it manually. I am traveling with my family and adding all trips to all five of our passes. The manual trips either don’t appear at all or appear for a short time and then disappear. I’ve also had another journey that wasn’t added manually disappear from the passes of two of my daughters. It seems I am unable to add any journeys at all for the two of them for May 9. We have two month global passes and they have been activated but we haven’t taken our first travel day yet. We are using iOS version 23.1.0 on an iPhone. Thank you! Hi Bcerullo, I see that you have been in touch with our customer service. We hope to fix this issue very soon as it has been reported several times. Cheers,
Hello, I am a travel agent and booking train travel on behalf of my clients, one of whom uses a wheelchair. They both have Eurail passes, but they want seat reservations on all the trains so they don’t have to do anything themselves. The tickets that are eTickets are fine because I can see the reference number, which I use to go to the individual rail provider websites to change their seats to wheelchair seats. However, on the printed tickets, they will be receiving them, in a month!! I can’t wait that long to make the changes to their seats. How do I figure out what their booking reference is on these tickets?? Hi Sarah, Unfortunately, the reference number can only be found on the paper pass. When are they due to travel? On a side note, you may at to have a look at this document about travel with reduced mobility throughout our pass network. Cheers,
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