Hi Greyer, Adding a journey to your Pass means it will appear on your ticket ready for inspection on that travel day. You need to add all your journeys to your Pass as you travel so you have a valid ticket for every journey. So in your case if you have a stopover, just add your first journey (London- Lille) before boarding that train. Only before boarding the second train you will add that journey to your Pass. As rvdborgt mentions, you can make as many journey as you like on a travel day. You just need to add them to My Pass for ticket inspection. I trust this clarifies it. Thanks, @Nanja . I actually added both trains to the pass and I have one QR code quth the two trains listed underneath, with the train numbers and times. It all looks good. So basically you can add journeys to the pass during the day at any point. I think I got it now. Leaving tomorrow. Excited! 😁 🚊
Update: Version 23.0.1 is out with a fix. I just installed and, on the trip at least, it seems to work. I can see all my journeys for the day now. I haven’t tried adding to the pass yet, but this is promissing.Thank you to the support team!
I can't test this but a possible workaround may be to add just one journey at a time: Add 1 journey to My Trip. Add that 1 journey to My Pass. When that journey is over, remove it from My Pass. Remove the one journey from My Trip (hold it and then select delete). Add the next journey to My Trip. Etc. Thanks, @rvdborgt. That sounds like a possible workaround indeed. Assuming you can remove a journey from your pass once it’s in the past… It would be great to hear if someone has tried it. Thank you!!!
@Isabel Wright-Smith , did you manage to travel? Did you find a solution? I really hope you did!I am experiencing the problem of not being able to see all the journeys for a given day on my trip, but I haven’t activated the pass yet, so I don’t know what happens when you try to add multiple journeys to the same travel day on the pass. From what I read here, the journeys keep dissappearing from the pass too. Is that the case?I was thinking that, if it shows one train at a time, maybe you could generate one ticket with the QR code for whichever train it shows first and take a screenshot. Then exit, go back in, and when it shows the other train with the QR code take another screenshot. Would that work? Has somebody tried it? I’m really worried here - is it possible to speak to someone via direct message to resolve this? I have logged a ticket but I haven’t seen any progress. Travelling on Tuesday 5/4! Please, please, can somebody help me?Thank you.
Hi Jan, you understanding is exactly right. Just one minor point to clarify about the journeys: If you go from destination A to destination B, this is your journey (it can be one train ride, or more including transfers depending on your destinations). In the planner section of the App you can search for your journey to fill out '’from'’ and '’to'’, Once you found the journey you would like to take, there is a button you can click to save your journey. Once you are sure you are taking that journey, you have to add it to your Pass before boarding your train. Hi @NanjaI just want to check if I understand correctly what you’re saying here. If I go from A to B, even if I do a stopover, are you saying that counts as one journey? So, for example, if I’m going from London (A) to Lyon (B) with a five hour stopover at Lille, are you saying I should find that exact connection in the planner and add it as a single A to B journey to the trip? Can’t I add two separate journeys (Lon-LIlle, Lille
Hi all, unfortunately there is no solution yet. I kindly ask you to all submit a ticket via this form (if not already done), so that we have all your information. The ones travelling now will be prioritized and assisted first. Also go the more menu in the app → settings (in top corner) → scroll down and enable error logging. This way we'll receive your individual phone data to assist you. Thank you, @Nanja . I logged a ticket yesterday under the category Technical Issues - how can I be sure it’s been put in the queue for this particular problem together with other similar tickets?Also, the confirmation email I received says to enable error logging (which I had already done) and also ‘ ...if the problem persists, please click the button "Export and Send"- this will allow the App to send any available error information to our system ‘. Now, this problem doesn’t present an ‘error’ as such. The journeys just appear and disappear. I can’t see any buttons to “export and send”, so how do I
The mobile pass is valid everywhere where the paper pass is valid. There is no difference. Certainly on main lines, staff will have seen mobile passes, since the release of the global mobile pass in the autumn of 2020. Normally, they will scan the barcode that is generated, but if they can't, then all information is also available below the barcode in readable form. Thanks!
Do we know if the problem is unique to Apple devices? I guess it's either Apple devices or related to version 23.0.0 of the app, which has not yet been rolled out to Android devices. Or a combination of both. Thank you. Fingers crossed they’ll resolve it quickly!
Same issue here. If it’s not resolved I don’t know how we’ll travel :(Do we know if the problem is unique to Apple devices? Eagerly awaiting an update. Thank you!
Same issue here, same version. Travelling very soon and getting worried 😰
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