So, here is the interesting grand finale to this seat question I had. Turns out the Eurostar representative who was communicating with me was reading the chart backwards so that walls were windows and windows were walls (see her response below). She kept telling me my selected seats were not window seats, but looked at a wall. In reality, they ARE window seats with a view! You would think they would train these people on how to read the seating chart from day #1. So, I’m writing to let people know not to blindly accept what Eurostar says! My question is now answered and I appreciate everyone’s comments. I do hope someone creates a seat by seat advisory like seatguru.com does for air. I also hope Eurostar adds a legend to the seat map you get when managing your booking, and trains their people appropriately“I have asked a senior colleague to take a look in to this further and it does indeed appear that the grey lines indicate the panels and the spaces are windows. I have learnt
Eurostar says there are no single window seats facing forward left. I find that hard to believe. Seat 21 sure looked like a window seat to me, but they said it wasn’t. Anyway, when the two seat maps seem to contradict each other, it’s very frustrating.
Thanks! That is a relief! Thanks again.
Thanks. Now they moved me to seat 75 saying it is a window, but it doesn’t look like one. I just can’t seem to get this simple request handled. So frustrating!
Does anyone know a USA phone number to call Eurostar?
Thanks. But as an example, seat 55 Coach 1 shows there is a window, and the same seat on the Seat61 site shows no window. This is my confusion! An email from Eurostar said the gray lines indicate where there is window. On the Seat61 site, it is the opposite. But I just can’t figure this out.
Thanks. I’m not sure what that comment about French windows means. But I’m getting the picture. Going to their seating chart does not give the best info. One seat that looks like a window seat, when selected, says “no view”. So, there must be some seats that those who know, never book. And, there must be seats that are better than others. I just was hoping there was a site that broke that all down, an provided some insight. If there isn’t, there should be.
Yes, it seems to be ok now. Thanks!
I loaded the newer version of the app and it deleted the entire MY TRIP. So, I’ll start all over again. Very upsetting!
Thanks. Let me check on that! I hope so.
Got it. Yes, I hope they fix it. And, I hope it does not adversely affect my travels. Thanks!
Yes, I do have an iphone. But I seriously doubt anything iphone fixes will fix the Eurail problem. Maybe, but I doubt it. Meantime, I don’t know how this will affect our travels.
Thank you! I hoped that was the case!
Thanks. Apparently, they have a major outage with their website.
Thanks so much! It showed a connection, so it worried me. Thank you!
Wait. This was not Eurostar. It was Paris/Reims. Sorry for the confusion.
Thank you! I have reached out to Customer Service, but have yet to get a response. If I don’t get one tomorrow, I’m not sure what I will do. Thanks for the PNR info. I will ask for that!
Yes, I did check that. My previous reservation shows up fine, and says “Booked”, and I can download tickets from there. But this new reservation shows up, but does not say “Booked” and there is no place to download the tickets. So something is wrong. I did get the confirmation email that said tickets were attached, but they were not.
I have the same problem. Did you get it resolved?
I just had the same problem. Customer Service is useless as they don’t respond. Did you ever get your tickets?
This is really confusing. So, there is no way to make the reservation with Eurostar directly? Which means there is no way to select seats (for which they charge extra) on a train, since Eurail doesn’t allow it? I’m thinking I would probably have been better off not getting a Eurail Pass, and just purchasing tickets. I got the Pass Cover Number, thank you.
It’s really a shame they make the process so difficult. And, frustrating.
Thank you. I’ve seen examples of how it SHOULD look, but where the change seats link should appear, it says change meals, which makes no sense. I think it is because we booked through Eurail rather than Eurostar direct. I hope we are able to get the numbers from Eurail. That is not proving to be easy either. I wonder if it makes sense to even try to book direct with Eurostar or just do it through Eurail and take whatever seats they decide for us. In other words, give up and give in.
Thank you. Yes, I did that. Instead of saying “change seat”, it says “change meal”. There is nowhere to change the seat. For our next seat reservation bookings (2 more on Eurostar), I would think if I made the seat reservation direct with Eurostar vs on Eurail site, I would have this opportunity to change seats. But Eurostar asks for Cover Number in order to make the new seat reservation, and I don’t have one because it is a mobile pass. I’m just going around in circles! I think for the reservation I already made, we are not able to change seats and just have to live with whatever the computer assigned us! It’s rediculous! And, I don’t know how to make it work on the next two bookings.
Thanks! It worked!
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