@cney At the time when I had the issue regarding the DOB being off by one day on the web version versus the mobile pass, I reached out to customer service. This was their response to it:“Our apologies for the delay in replying to you. We are currently handling a great number of requests, which is slowing us down considerably. If the date(s) of birth on your Pass(es) happen to be off by one day, then this is most likely part of a widespread technical issue having to do with timezones. To correct this while travelling - if it has not been fixed until then - kindly change your timezone on your device to Amsterdam and the date displayed should be fixed. If you have not yet completed your purchase, please also momentarily change the timezone to Amsterdam on the device on which you are making this purchase. If the apply does not apply to you, or you would like to contact us about a different issue, please do not hesitate to contact us again via this email thread! “ Ultimately in the end, it
Thanks!
Don't be shy and let us know about your challenge.
Already have an account? Login
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
