You'll have to split your journey but not the way you did it now. You have to split in into 2 journeys at a location where the train will have passed midnight, but still outside of Germany, e.g. Padborg (just north of the border). Since this is not a station where this train stops, you'll have to add manual journeys Malmö C - Padborg and Padborg - Hamburg Hbf. It should be there around 2:30. That way, your inbound journey will be linked to the 19th and not the 18th. I have a follow up question to this:Given that after using the night train I do not want to take other trains: According to the InterRail rules, then I would only need the 18th as a travel day. But your workaround would make the App to use the 18th and the 19th as travel days. What is the correct way then to do it? Also use the 18th as inbound travel, because of the night train rule that inbound travel is valid also on the 19th as long as I do not leave that one train?
Hey @mcadv, you explain very reasonable why there is the electronic travel diary in the app and why it is important. This I completely understand, but was not my question.My question was: When I use the paper travel diary/ “My Trip”, why do I need to fill it in if it is not to be sent back at all?, so if nobody cares about the information anymore after my trip? Best regards!
I know that you want to havee it sent in so that together with the travel diary you can calculate which company gets how much money. They don't do that anymore. AFAIK they now use the usage data from the mobile passes. What is then the reason to fill in the pass cover at all?@mcadvwrote:HTL; they will just say that you now had to stay in T in stead of planned C or M=same expense.No, I had a private host where I wanted to go, so being stranded gives me extra expenses. Plus, if you would have booked an accomodation and don’t show up you usually still have to pay (and cannot cancel on the day of planned arrival).Btw., what does “HTL;” mean?In the distant past before all these new laws came into being-this was simply taken as the risk of travel in unknown territories.I see the passenger rights an important part to make people using public transport instead of cars. If in a case of disruption I might be stranded without a place to stay for the night, I could also use a
The best way to get in contact with Customer Support is to fill in this form. Clearly state that it is very urgent and that you are travelling right now. https://eurail.zendesk.com/hc/en-001/requests/new No answer until now and now it gets too late, so any official advise from you, @AnnaB, that I can refer to when I send in extra expenses (extra ticket or be it the possible fine I get when I travel with yesterday’s pass)? [...] I don't have any more advice. @rvdborgt Do you have any more advice to give? I thought you were from Eurail group, @AnnaB, because you provided a link to a zendesk issue tracking system. Are you not?How does it work till now? Do you entered a train today yet?The complicated part still to come.
The best way to get in contact with Customer Support is to fill in this form. Clearly state that it is very urgent and that you are travelling right now. https://eurail.zendesk.com/hc/en-001/requests/new No answer until now and now it gets too late, so any official advise from you, @AnnaB, that I can refer to when I send in extra expenses (extra ticket or be it the possible fine I get when I travel with yesterday’s pass)?I gave the exact travel details in the support request, I do not want to make my detailed travel plan public in this forum here.
The best way to get in contact with Customer Support is to fill in this form. Clearly state that it is very urgent and that you are travelling right now. https://eurail.zendesk.com/hc/en-001/requests/new Done. Thanks for advice. I just got automatic reply that replyes take longer than usual due to high demand, lets see if I get an authorative answer until tomorrow morning.I have a paper pass.
You need to speak to staff at the point where you are stranded (maybe ask staff in the train to that station where you should go). They are obliged to assist stranded passengers, regardless of where they were delayed. That includes providing what is needed for your journey tomorrow and arranging accommodation for the night. You should not activate a new travel day. RhB ticket office in Tirano did explicitly state they have nothing to do with Trenord (whose trains are cancelled today) and that they will not arrange accomodation. From Trenord, nobody was there (and my experience from train staff in Germany is that they don’t arrange anything, even if obliged by law). I even have a written confirmation from RhB ticket office staff about that fact that they are not responsible and can’t arrange accomodation or anything else. So, even if they are obliged (are they?, given they are not an EU company? OK, Tirano is in the EU, and the onward yourney is in the EU, but how much does this ap
OK, just for completeness -- I have continued this discussion in the German railway enthusiast Forum “Drehscheibe Online -- Auslandsforum ‘classic’”, → here is the discussion. It continued like this: I was at the FEVE ticket office in Ovied\o, a little short of time to the train to León. Filled out a form handwritten with day, train, time, contact information, and text what was going on. There were two copies for me, the original was kept. The person at the counter copied my tickets and kept the ticket’s copies.So let's see what comes, maybe I write to the RENFE/ FEVE an email also.By the way, it went on in the train León-Bilbao: Conductor and her collegue had no idea. They then did a phone call somewhere. Thereupon they studied the InterRail ticket profoundly and whether everything was filled in correctly. Then she asked me via online translation if I had paid in other trains of this kind -- which I denied (to tell I had paid, but incorrectly, would have been too complex with the lang
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