very well we will opt for this option, thank you very much for all your help
it's the exchange of paper tickets by digital ones or the reimbursement of the ticket if we cannot make the exchange
thank you for your help, it clarifies some things are not clear when you do not know and I feel like I have booked quickly because it is really recommended to meI have another question, on the interrail site, I wanted to exchange a ticket and I can no longer ask for a refund if I want to, in your opinion, should I wait for them to return to my questions i have about customer service
So if I understand correctly for trains that also require a reservation, you have to pay for the reservation in addition to the purchase of our pass, to be able to take the train
thanks for the advice, we have booked a 22 day pass, what i understood is that with the passes we don't need to book any other train tickets? because often when you reserve a seat on a train you have to pay for this seat and what I understood from interrails passes is that you can take the trains you want?
I hope in any case that they will give an answer, because if we do not have the tickets, we cannot travel and take the trainFor the reservation of the trains, I thought that it was necessary to pass by interrail, because how to reserve without having to pay again?
Thanks for the advice.Our trip is not planned immediately, we normally have to leave at the beginning of July, the problem is that it is difficult to book a holiday without being sure of having the tickets and having the stress of not being able to leave. Afterwards, if they answer us a week before departure, I find it complicated.This is information that we did not have at all when booking and we would have gone directly through them
I have been sending messages via customer service for a week while waiting for the 48 hour response time but unfortunately never heard back from them. I then tried via their site at the level of refunds to see if I could exchange the ticket but I had to make a false manipulation because I can not even ask for a refund.I didn't know that you could book interrail tickets via the SNCF.So I'm blocked on all points I feel like I can't organize my trip if I don't have a pass, or even get a refund
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