Hi @Tarik Alam, I am afraid you will have to buy every ticket and then ask Interrail for a refund. Indeed, the controllers don’t seem to be aware of the pass. I would advise you two options : First, when you are in Lithuania, ask a person at the counter in Vilnius station to book a ticket with no extra fees, just to have a seat reservation because controllers require it (although it’s written the reverse on their website) .Second, you can write to Interrail in advance to be on the safe side if you have to buy yourself the tickets and have to be refunded. As to me, I had to buy the tickets because my app was not running well. But at Vilnius station, someone at the counter seemed to be aware of Interrail and would, I think, have given me a reservation for trains without extra fees. As to your other questions, there are no trains from Bialystok to Vilnius, at least when I was there in April, so I had to take a bus. And from Lithuania to other baltic countries, Interrail was not running.I
Hello @Katia Hervy,I have just been refunded by Interrail. I just sent the receipts of my different extra payments for the train journeys, and when my pass was over, I was refunded. I hope it will be as quick for you as it has been for me and I wish you a nice travel !
Hey @Marion , thanks for the information. Maybe you could ask them to inform the controllers then, as then don’t seem to know that (I have been asked for a reservation even if I was in the 2nd class). @MartinM Indeed I didn’t see any 3rd class while I travelled there (from April 12th to May 2nd).
If this can help some travellers, the app is running again for me. I don’t know until when, but at least I can use it since this morning.If some people experienced the same problem than me about the IOS update, you can try to access your app today again.
@Marion, thanks. I think we can leave my problem in stand-by as the customer service answered me and told me that the only solution fr now is that I pay for all my remaining days and ask for a refund afterwards. I’ll ask you if I have more questions :) Many thanks !
@Katia Hervy for sure I’ll let you know. Apart from that everything going well with my trip :)
Sorry but this problem is clearly not solved as it has been marked, it will be when I will either be reimbursed and I don’t know when, or when I am able again to add my mobile pass.@Nanja, do you think you could flag customer support again ? Even if @rvdborgt told me I would be reimbursed, and I thank you for the time you take to answer me, I really appreciate it, I would need a written answer from them assuring me that I will fully be reimbursed, and they haven’t replied to my last messages since yesterday evening although my train is this morning.Thanks +++ !
Thanks for your answer @rvdborgt .I just wrote again to the customer service, hopefully they will be able to fix my problem this morning. I well replied to every message they sent me.Hopefully I will be reimbursed if I have to pay for each train ticket.Have a nice day.
@rvdborgt Yes indeed I enabled error logging last Friday.You mean I should write many emails to the customer service, in addition to my three previous ? Anyway, I don’t think I will solve the problem in time, so I think I will have to pay the ticket for tomorrow.If I keep the ticket I will be refunded then ?
Thanks @rvdborgt. I have the app, not the latest version as I have an Iphone 6, but I have it. I have a mobile pass. I had to desinstall the app several times during the last weeks and each time I have been able to activate my mobile pass again.Right now, when I go the “my pass” section, I am asked to install again my mobile pass. And each , when I write my surname eand pass number, I receive the same message “something went wrong, please contact customer service”.
Hi @Nanja,Thanks for your message. Indeed someone got back to me 25 minutes ago but he told me that he had unlinked my pass, and I don’t know what it means, given that I still cannot add my mobile pass to the app. I keep receiving a message to contact customer support.What can I do ?Many thanks !
Sorry to bother again, but I really need to take the train tomorrow and the customer service still hasn’t answered since last Friday. I still cannot access my mobile pass in the app. If I pay for my next tickets, how can I be sure that I’ll be reimbursed by Interrail ? Thanks !
@Nanja, thanks for your answer. For now I haven’t got any response from the support team and I need to travel on this Wednesday, Thurdsay and then next week. I still cannot add my mobile pass to my app and have already sent several messages to the team. I understand they are busy, but I cannot travel. What can I do ? Thanks !
Hi @rvdborgt ,Thanks again for your helpful answer. Finally I just succeeded in downloading the app again, although I tried several times yesterday and it wasn’t working. However, I cannot add my pass anymore. I will contact the customer service again because I need to travel by the beginning of next week.
You are right, I will follow your advice ! Thanks !
Thanks @rvdborgt for your reply ! Indeed I had a look at your link and Interrail should be covered in Lithuania. And the trains Kaunas-Bialystok doesn’t seem to be running yet with Interrail. @mcadv, thanks also for your answer ! Indeed I agree with you, trains are quite cheap but as I paid my Interrail and have a few days left, I prefer to use a day than pay 40€ to go to Klaipéda. Also, how do you get a free ticket ? Because it seems that at least in the Siauliai station they didn’t know Interrail and I would have had to pay the whole reservation. But maybe they are more used to it in Vilnius ? Thanks again !
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