Replies posted by Katia Hervy

14 Replies

Katia Hervy
Keeps calm and carries on
Katia HervyKeeps calm and carries on
posted in Train connections & reservations

Reservations cancellation/exchange due to UK strike

So, is the general consensus to probably forget getting full refund on the (TGV/Eurostar) reservations so we can change to next day earlier trains? ⛄🎄

6
R
Railmaster
1 year ago
K
kailoviRight on track
asked in Eurail & Interrail Passes

My friend bought my Interrail Pass and I cannot connect it to my online account

Some progress; just to try, I added a trip I wanted (a night train, a must seat reservation) on the Rail Planner, and suddenly I could buy a ticket for that trip with my Account on my computer. However, now I have the e-ticket in my email, but it’s not in my account still.  And none of that fixes the problem of me not having access to the parts of the trip my friend bought, or the pass itself. Is there no way my friend can move the pass to me?  I think there is some confusion on your side. The reservations that you or your friend buy are seperate to your pass and trip on the Rail Planner app, but hopefully someone who can explain better than me will come along (attempting below).[EDIT I just realised that you’re talking about an account on the interrail website and not the app I think so my answer below is not quite relevant BUT you only need an interrail account to purchase reservations your friend didn’t buy for you, you do not need to ‘add’ anything to ‘your account’] 

13
Y
Full steam ahead
1 year ago
Katia Hervy
Keeps calm and carries on
Katia HervyKeeps calm and carries on
posted in Train connections & reservations

Reservations cancellation/exchange due to UK strike

Are there no trains at all to your destination on the 7th or would you just like to prevent any hassle? If you get stranded, then the railways are obliged to provide accommodation and arrange onward travel at no extra costs. We arrive too late in London for onward travel with any of the train companies, due to revised timetable/bus replacement service. Also important to note that there was no reservation in the UK cancelled. They* blocked the sale and reservation for that day and only just made the revised timetable available - so no obligation on their side. In addtion to engineering work, it is now also a strike day so option are limited to a handful of trains compared to what it should be like, making connection now impossible.  Same issue on 8th (a few more trains but engineering work a pain) but at least on the 8th we can catch the night train.For info Edinburgh is our final destination. And we also have a connection in France, we’re not starting from Paris (hence TGV and Eur

6
R
Railmaster
1 year ago
Katia Hervy
Keeps calm and carries on
Katia HervyKeeps calm and carries on
asked in Train connections & reservations

No Eurostar (Paris) all of next week?

Pass holder seats on popular departures and during vacation time on the Eurostar sell out weeks and even months in advance. From London to Paris the first available pass holder seat is in the evening of the 2nd of July. You could check the train from London to Brussels. Normally the demand on that train is lower. Or check just till Lille (most Eurostar to Brussels stop there) from Lille it´s a bit faster and cheaper to Paris :)  Thank you, yes that’s what I will do :) Good thing I have free accommodation as between the strikes and seats not available on certain days, I will have to extend my stay by a few days. And good thing I can work remotely.

5
M
Full steam ahead
1 year ago
Katia Hervy
Keeps calm and carries on
Katia HervyKeeps calm and carries on
asked in Train connections & reservations

No Eurostar (Paris) all of next week?

  Pass holder seats on popular departures and during vacation time on the Eurostar sell out weeks and even months in advance. From London to Paris the first available pass holder seat is in the evening of the 2nd of July. You could check the train from London to Brussels. Normally the demand on that train is lower.  I might try Rennes- Lille-London-Edinburgh (I need to do all this in one day) and if not just bite it and get a eurostar ticket.Didn’t event think of holidays as I’m working 😋

5
M
Full steam ahead
1 year ago
Angelo
Railmaster
AngeloRailmaster
asked in Train connections & reservations

Interrail valid on the new Frecciarossa services in/to France?

@Katia Hervy you can use the TGV services instead. They run most time at the same time as the Frecciarossa.  Yeah. I just did not realise the cost of reserving a seat on those (not that it would have been necesssarily cheaper than the Frecciarossa). And I also just wanted to try it 😁For the specific trip I need to make the pass is turning out an expensive option but my fault for not spending more time factoring all the costs (I had to buy a paper ticket due to the ios13 issues and I rushed to buy the pass to make sure it arrived quickly)

17
Y
Full steam ahead
1 year ago
Angelo
Railmaster
AngeloRailmaster
asked in Train connections & reservations

Interrail valid on the new Frecciarossa services in/to France?

Oh damn. Looks like it’s still not happening and passes are still not valid on the Paris-Milan Frecciarossa. I should have checked before getting a pass 😆 

17
Y
Full steam ahead
1 year ago
Z
Full steam ahead
ZiblibliFull steam ahead
asked in Eurail & Interrail Passes

Impossibility to acess the app due to IOS 13.0

Hello @Katia Hervy, I have just been refunded by Interrail. I just sent the receipts of my different extra payments for the train journeys, and when my pass was over, I was refunded. I hope it will be as quick for you as it has been for me and I wish you a nice travel !  Yes I was also contacted and refund is being processed. Quite a relief to get all this sorted in the end 😅 Fingers crossed the app will keep working for a while for anyone with older phones!

31
R
Railmaster
1 year ago
Z
Full steam ahead
ZiblibliFull steam ahead
asked in Eurail & Interrail Passes

Impossibility to acess the app due to IOS 13.0

If this can help some travellers, the app is running again for me. I don’t know until when, but at least I can use it since this morning. If some people experienced the same problem than me about the IOS update, you can try to access your app today again.   Yes! I just realised 2 days ago. It’s too late for this pass for me as I had to purchase the tickets I needed for this specific trip but at least I feel like I might use interrail again whereas I thought that might be it.

31
R
Railmaster
1 year ago
Z
Full steam ahead
ZiblibliFull steam ahead
asked in Eurail & Interrail Passes

Impossibility to acess the app due to IOS 13.0

  @Nanja, do you think you could flag customer support again ? Even if @rvdborgt told me I would be reimbursed, and I thank you for the time you take to answer me, I really appreciate it, I would need a written answer from them assuring me that I will fully be reimbursed, and they haven’t replied to my last messages since yesterday evening although my train is this morning. Thanks +++ !  Hope your travel is going well @Ziblibli , all things considered. Interested to know how you get on with trying to get reimbursed - unless I hear back soon with  a solution, I will be in the same situation as yourself 😓 (I’m not planning to buy a new phone so I can install the new app version!)

31
R
Railmaster
1 year ago
Z
Full steam ahead
ZiblibliFull steam ahead
asked in Eurail & Interrail Passes

Impossibility to acess the app due to IOS 13.0

Hi @Katia Hervy, they are working in order of priority (the ones travelling come first) When are you planning to travel?   Thanks @Nanja . Travelling from tomorrow but I have all the tickets for this. I need to add travel days for 01 May, 03 May and 09May. (I’ve already enabled the error logging but there is no sharing option)

31
R
Railmaster
1 year ago
Z
Full steam ahead
ZiblibliFull steam ahead
asked in Eurail & Interrail Passes

Impossibility to acess the app due to IOS 13.0

Good luck. I’m in a similar situation. No reply from support (email) since last Thursday. Nothing on Twitter either but you could try there instead.(I stopped being able to add journey/day to my pass, it was working fine a few days before. Can’t update to the new version of the app (because also iPhone 6).)

31
R
Railmaster
1 year ago
M
Marie HanoldRight on track
asked in Train connections & reservations

N/A

HOWEVER in my case, there seems to be work on this line just when I need to do that trip, with replacement buses (pass not available on buses...) So… Vy (the operator) are supplying replacement buses but do not recognise passes in those buses? Did you ask Vy how you can travel with your pass? I saw on another forum someone having had the same issues and Vy said the pass wouldn’t be valid. They are not new buses to replace trains per se, it seems the schedule has been changed so that connections are possible with existing buses. I’m still in the middle of trying to sort this and understanding what’s going on so I will contact Vy (as well as issue with the pass) Edit to add: I’m travelling from Edinburgh, Scotland to Alesund in Norway, next week. In my case it’s Copenhagen-Oslo via Goteburg. Edit 2: there are still some trains, just less of them so not so convenient.

11
M
1 year ago
M
Marie HanoldRight on track
asked in Train connections & reservations

N/A

I called Entur the other day (15min in queue 😬) and they confirmed I didn’t need a reservation. HOWEVER in my case, there seems to be work on this line just when I need to do that trip, with replacement buses (pass not available on buses...) so it’s a bit of a nightmare (and I can’t add any new journeys to my pass on the app, all this happening at the same time 😱)

11
M
1 year ago
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