Hello @Tarik Alam after a month I manage to reach customer service through twitter where I was told I could only buy a new pass (with the right country of residence) which would be exchanged with my old pass for a fee of 15€.
@mishy I’ve been trying to contacting them twice in 2 weeks and still no reply. I also tried facebook I also didn’t got an answer :( hopefully I’ll get a reply from them soon@rvdborgt I know but I made a mistake when filling the form :(
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