It’s a strike day so only limited trains will be running between London Paddington and Bristol Temple Meads
Is there any particular journeys you are unsure about?You would need reservations for domestic high speed trains in Spain, Italy, France and international cross border trains. You would also need reservation for sleeper trains.
When are you planning to travel in the UK?
Hey TessieI would recommend getting earlier train from Colchester to Lon Liverpool St as you would need to be at St Pancras 60 mins before Eurostar Departure for check in, security screening and passport control unless your Eurostar leaves after 1400. You would also need to take underground which would involve a walk from station concourse to Hammersmith&City or Metropolitan Line and then travel for approx 10 mins to Kings Cross St Pancras Station and then walk from underground station to Eurostar Departures
Hello You will receive your reservation either as e-ticket or physical paper ticket which which will be send to your home address once your order has been processed. On the day of travel, you will need to show your pass and reservation to train conductor/ manager.
HeyThere is railway improvement works taking place on route and replacement bus is provided by OBB between the affected section. EC 213 is a direct service to Lesce Bled so you don’t need to change trains at Jesenice
Hello TraviIf you plan to explore London during your Eurail trip, I would recommend getting Oyster card or use contactless debit/card to travel.
Hello Dina1.Are you trying to making reservations via website or via the app?2. Please check you have latest app installed, are you using Android/ IPhone?3. Please provide snapshots of the error you are getting?
Hello FloraPlease can you let us know if your pass was activated before changing you mind to temporary postpone your travel ? If your pass hasn’t been activated on the first day of travel eg outbound journey then you can travel on a suitable for you date. However, your reservation for Eurostar if your planned to travel to France/ Belgium would need to be bought again if you skipped outbound travel day.
Hello Nikki Please can you provide more information about this reservation that you have not received eg departure/arrival stations, date and time. There might be an alternative way getting reservation for the trainWhen you say, you have received tracking code, is it a progress of your reservation status or courier eg dhl tracking ref?
HeyDid you contact your card issuer regarding the double charge?
Hello SarahThere is no such rule where your journeys must follow in a specific order. So having gaps between cities and countries is fine
HeyDid you contact the customer support team? Your country of residence might be amendable but I can’t guarantee.. If it’s not possible to amend, you would need to purchase a new pas with the correct info and get refund on the previous pass.
HeyThere no direct trains between Romania and Serbia since 2017 so therefore, you would need to travel via Hungary to Croatia and then into Serbia. There’s also no direct trains from Serbia/Croatia to Bosnia so maybe there’s a bus available for you to consider as alternative option
HeyYour Swiss one country pass is valid on SBB train network to travel between Lucerne and Sion. Please refer to train operators list on the App to check if your pass is valid on private trains
HeyYou can take train from UK to Brussels/ Paris or Amsterdam and then make your way into Germany- Austria- Slovenia and Croatia as more straight forward route. Travelling via Switzerland and Italy and then take train or ferry to Croatia is also an option. It’s all depends where you want to stop on route
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