Thank you to you all for responding and giving me guidance on this post. I appreciate your help. I wanted to provide a bit of updates on my situation. Due to the lack of a response from Eurail and unsure whether there’ll be any seats left for Eurail pass holders even if a protracted response is forthcoming in future, we’ve initiated cancellation of our Eurail passes (and coped the 15% Eurail admin cancellation fee), and bought tickets through SNCF directly. We paid a bit more for the tickets from SNCF, but this gives us certainty - certainty that we won’t get from Eurail. We’re on a tight schedule, travelling from sunny Australia, new to France or Europe. Again thank you all for your time. It is good to experience the helpfulness of members in this community. 👍
3 and 4 weeks for Eurail customer service to respond is bad . They probably need more staff if flooded with requests, plus improve /provide online functions so that customer can self serve. It really defeats the purpose of buying pass early, if one can’t reserve seats in advance. I suppose it is BUYER BEWARE
Unfortunately still waiting for my Pass Cover Number and someone in Eurail to contact me. This is now over 3 days since I first made contact with Eurail. I had used 3 modes of communication to try to contact Eurail: email to customer service, Webform, and posted a question in this forum. But No one from Eurail responded, let alone gave me the Pass Cover Number. Does customer service actually exist in Eurail?
Don't be shy and let us know about your challenge.
Already have an account? Login
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.