Hi Martin, I’m just wondering how you did the exchange. I’m literally in the same position as you, wanting to exchange passes so I can get 50% off but I’m unsure as to how to exchange the pass. Any help would be much appreciated! Sam. Hi Sam You need to find the page for exchange and refunds and the instructions are there. Find this first as there is a link to the customer service form to fill in. You then buy the new tickets and then fill in the customer support form(the link) requesting an exchange and write your new pass numbers and the old ones. It was confirmed for me in about 2 hours. Thank you for the reply. I have found the form but unfortunately the website keeps on crashing so I will have to try and buy the pass a bit later.
Thanks for the advice. I have found out that I can exchange my current pass for the 50% off pass, but I don’t know how to exchange the pass.Any help would be appreciated as the sale ends today.
Hi Martin,I’m just wondering how you did the exchange. I’m literally in the same position as you, wanting to exchange passes so I can get 50% off but I’m unsure as to how to exchange the pass.Any help would be much appreciated!Sam.
It was a promotional pass but the interailing website states “promotional passes purchased from 1 march - 31st march are refundable and exchangeable”, and I bought it in march. So was just wondering if I returned it, if I could buy the same one again but with 50% off?
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