Later on during the day the pass suddenly began to work again; however, the replies from Eurail were not helpful. They wanted me to enable error logging and send error logs etc for analysis. This is all mid-travel remember! Meanwhile, I was expected to pay for point to point tickets and claim reimbursement. Lucky enough, I have not had to as the pass did begin to work again. It was a stressful experience on a travel day. Eurail should make sure their product is fit for purpose and there is timely assistance if problems occur.
Expect it is not. I am having very serious issues right now with the app, which will not display the barcode or even allow me to add trips. I can see all my pass details and it is activated. I would avoid the mobile pass as you risk fines or worse when it is faulty and no support is offered.
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